Wednesday, August 29, 2012

Customer onDemand - Part 3

Extending the Customer onDemand Userinterface

In last weeks blog I highlighted the implementation steps of a Customer onDemand project. As is the case with most SAP CRM implementations you will face business requirements that are not in the standard solution. During the implementation but also after go-live, you might need to enhance the application to facilitate these business requirements. In this weeks blog we have a first look on the Customer onDemand application enhancement tool. With this “Key User Tool” we can easily adapt the user interface.

Key User Extensibility vs. Cloud Developer Studio

Before we have a closer look at the Key User Tool, I must point out that CoD has a more advanced tool called “Cloud Developer Studio” which is actually the CoD’s inherent SDK. The Cloud Developer Studio is used to design new Business Objects or a complete new Work Center but also for Integration purposes via Web services. Both tools combined offer great flexibility to extend the Customer onDemand solution.


As an administrator with the proper rights You have the option to enter the Adaptation mode. The yellow-grey bar at the top indicates clearly that you are in the Adaptation mode.

Wednesday, August 22, 2012

Customer onDemand - Part 2

Organization set up and user management

In last weeks blog I introduced you to SAP Customer onDemand and highlighted some aspects of the implementation project. This week we will have a closer look on setting up the organization and user management.

Typically the set up and maintenance of the organization and creating and assigning users is a task for the Administrator role. The starting point is the Administrator Work Set.

The Administrator Workset

Wednesday, August 15, 2012

Customer onDemand - Part 1

Implementation and Business Configuration

In 2011 SAP introduced a new product in their line of CRM business applications called SAP Sales onDemand. Sales onDemand is a Cloud solution hosted by SAP. Basically it is a Salesforce Automation tool with basis functionalities, also available on mobile devices such as iPhone and iPad.

Since its first introduction it has rapidly evolved in an almost complete CRM application offering a wide range of Marketing, Sales and Service capabilities that easily can withstand other CRM cloud solution competitors. It offers an out of the box integration with SAP ERP and SAP CRM 7.0. Since it is far more than just a sales tool, the name has changed accordingly from SAP Sales on Demand to SAP Customer onDemand. SAP is continually improving SAP Customer onDemand. For this year alone, two more releases or waves are planned with new and enhanced functionalities.

SAP Customer onDemand on your PC or on mobile devices such as the iPad

Wednesday, August 8, 2012

What’s new in SAP CRM Enhancement Package 2 for SAP CRM 7.0

In May 2012 SAP released the new Enhancement Package 2 for SAP CRM 7.0. This blog post focuses on some of the best improvements on the existing functionalities and highlights new functionalities and features as well.

So what’s new....................................?


Wednesday, August 1, 2012

What's wrong with those BDocs?

As a functional consultant you will often have to monitor the middleware when sending Business Partner information from SAP CRM to SAP ERP. Often the error message of the BDoc will give you a clue as to where to find the cause of the error, but as often you are left in the dark as where to find the exact cause, for example when it tells you to fill in all required entry fields (but which ones are not clear!).
This week’s blog explains how to find the cause of a BDoc error when replicating Business Partner data from SAP CRM to SAP ERP.
First of all check the middleware errors in transaction SMW01. Select the BDoc that shows a status ‘red’ and thus went into an error. First you will need to click on the ‘Show BDoc Message Errors/ Receivers’ icon  and then the grid icon  to find the description of the error.