In recent blogs, we have explained how to work with mash-ups and graphical reports in the customer overview (or any other screen). These blogs focus on adding context-based intergration, where you use the information in the current screen to fetch data from other systems.
Today I will explain one of the easiest ways to embed information from external systems in SAP CRM using widgets in the home screen.
So, what is a widget?
A widget in the SAP CRM home screen is an embedded view to another website. This could for instance be a news site, a video, a google search box, an RSS feed widget, or of course the standard SAP examples like the weather widget or the clock.
Maybe a more sensible example would be to embed CTI statistics for the call center manager or embedding a graphical dashboard from BO for a sales agents.