Wednesday, November 27, 2013

Social Media solutions by SAP: What is out there?

A couple of weeks ago one of our good friends at SAP, Maxim van Schijndel, wrote a blog on their website about the impact of social media on the contacts that organizations have with their customers. For the non-Dutchies, sorry his blog is in Dutch, but maybe Google Translate can make something out of it ;-)

In that same blog Maxim also mentioned some of the solutions SAP offers regarding Social Media, and they have a couple of those! And the number of solutions triggered me to think about the question “when do you choose which solution”. Let’s be honest, sometimes it is easier to choose between 1 option instead of 5 ;-)

First of all a small recap of the Social Media solutions SAP is currently offering:
  • SAP Social Media Analytics by Netbase
  • SAP Cloud for Social Engagement
  • SAP Social Contact Intelligence
  • Social Media Dashboard (a consulting package)
  • Social Media Interaction Center
I’m going to try to explain the solutions mentioned above in one sentence (knowing myself, I will probably fail)

Wednesday, November 20, 2013

Design objects – Why use them and how to change?

In SAP CRM it is possible to create and change design objects. 'So what? I have everything I need in SAP CRM', you might say… In this blog I will try to explain, why and when you could consider using (own) design objects in your SAP CRM system.

Design Layer

First of all, a little background knowledge about the design layer in SAP CRM. This layer is used by the WebUI to change the representation of a business object before passing it to the presentation layer. The picture below shows how where the design layer is located. As a starting point, I have taken SAP’s standard layer-picture.

It consists of design objects that can group business content (as in…business objects) together, so this content is available for presentation in the WebUI and can be used in the same business context. Most of the standard SAP UI object types contain a lot of attributes, to be able to serve all customers.
However, you might want to limit this to only all relevant attributes (for you business) or change its labels across the entire system to fit your business needs. That’s where design objects are meant for. Besides that, you can create your own design objects, so you can group attributes together in object even if these are not belonging to the same BOL-object.
Ok, so much for the theory……but how does this work in real-time?

Wednesday, November 13, 2013

Alert notification email with deeplink to a CRM object

As you probably already know you can use the action framework to send alerts to users when certain defined events occur. For example to notify the person responsible one week before the validity date of a quotation is reached, or when a new task is assigned to a user by someone else.

By default the user who receives the alert also receives a notification email. If, after reading it, he wants to take action, he needs to open his web browser, start SAP CRM, log in, search for the alert in the open alert list, open it and click on the link to navigate to the CRM object. Many steps are needed here and many users don’t see much added value from this notification email and turn it off via Worklist > Personalize Alerts.

But what if we can add a url link to the notification email so that the user can directly jump to the CRM object the alert is about and he only needs to enter his username and pass to login?

Let’s see how we can do this.

Wednesday, November 6, 2013

Live from SAP TechEd 2013 Amsterdam

As a first time TechEd visitor I have high expectations of SAP's annual techfest. We're visiting the event that takes place from 5-11 to 7-11 in Amsterdam. Here we'll give an impression of the event up until now.