Wednesday, March 26, 2014

Supervising and Monitoring your Contact Centers with SAP BCM

In an earlier blog we have discussed the benefits of integrating SAP BCM with SAP CRM for your Customer Service. In today’s blog I would like to go into a bit more detail regarding supervising and monitoring your contact center with SAP BCM.

Wednesday, March 19, 2014

Using authorization within the price procedure

This blog will explain how you can use the standard available authorization functionality within the price procedure. With this functionality it is possible to set specific price conditions to invisible, visible (display only) or editable for specific users based on the assigned authorization profile.

Wednesday, March 12, 2014

Disable a button in the CRM webclient if mandatory fields exist

The CRM Webclient can be used for all kinds of actions. Most of these actions involve changes to data, which will be entered by a user. While processing these data changes, the CRM Webclient is able to validate the input and, for example, inform the user with a message if the input was incorrect. One of these checks is standard, namely the mandatory field check. Fields can be set as mandatory within the view configuration.

You could think of a scenario where you want to prevent users clicking a button if empty mandatory fields exist. For example, you do not want the user to be able to save if empty mandatory fields exist. Unfortunately this cannot be configured within the view, so we need to adjust the UI component, containing the view and the button. This blog describes the steps to perform.

Wednesday, March 5, 2014

How to add a GOS Attachment to a Business objects

Both SAP ECC and CRM offer the opportunity to add so called GOS attachments to any object in SAP. These attachments are usually added to Quotations, Sales orders or Business partners (for example, a photograph of the Business Partner).

In this blog I will show how to manage these attachment in an ABAP Object Oriented way.