Wednesday, October 29, 2014

Destination None? Seriously?

I have been around for a while, working with SAP and debugging quite considerable amounts of coding.
There was one piece I never really understood, but always took for granted, which is the statement 'Destination None' after a call function. Destination None sound a little like the road to nowhere...

When working with SAP ABAP, you have several options for building up your coding and calling other pieces of coding, such as 'Submit, Call Method, Call Transaction, Call Function, call-ICT, call transformation, perform etc.

Some are old, some are new, some are good, some are not.
Personally, I prefer an object oriented approach, and definitely dislike call transaction and submit. But maybe that's just taste, and sometimes, you just have to use what SAP has delivered.

So in the end, we can use a mix of calls, procedures, methods and functions to eventually get to Rome.

Wednesday, October 22, 2014

May I have your votes, please?

Only 8 days left to get your voice heard!

On October 8th, I shared my top 5 improvements delivered in the last cycle of Customer Connect for SAP CRM. For those who are not familiar with the Customer Connect Program and Customer Engagement Initiative, you can find more info here or check the platform directly here.

Basically, SAP is listening to customers in order to define and implement improvements in the software. A good thing if I may say so.

The improvement cycles always consist of a Define, a Collect, a Select, a Develop and a Use phase.

In the case of the SAP CRM Customer Connect program, this cycle takes about a year.
Right now (the end of October) we are in the collect phase.

Wednesday, October 15, 2014

What if... your salesreps had a proper mobile app?

Over the past decades, the way we consume information and utilise systems has changed.
Not only has the amount of available information increased to a level where we struggle to get it all interpreted properly, it is very likely to be constantly at your fingertips.
These days, we carry our limitless encyclopedia in our pocket, and we have embedded this in our life.
Let's take a closer look at this limitless encyclopedia.

Use of the smartphone

I will use myself as an objective example. I use my smartphone for various functions.
1. Messaging & Collaboration. I send short messages to friends and colleagues.
2. Agenda. I manage my time and appointments. I get reminders
3. News. I read news, I check the weather forecast, I check traffic.
4. Facebook. I post and peek.
5. Games. I relax.

Wednesday, October 8, 2014

Top 5 improvements delivered through Customer Connect CRM 2013-2014

On October 13th last year, I wrote about Customer Connect, SAP's Customer Influence platform.
Now, a year later, I look back at the process, share my top 5 enhancements, and look forward to the 2014-2015 cycle.

Looking back

So let's go 1 year back.

On October 13 2013, I mentioned there are 4 stages in the Customer Connect cycle. At that time, we were in the collect phase. I still had good hope for the selection phase. Hopefully, my contributions would be selected and implemented. Also, I was curious towards the implementation phase... Would SAP development indeed co-develop the enhancements?

As promised, after the collection phase, the development team selected the requests that were valid for the next round where both popularity and feasibility played a role.
Unfortunately for me, one of my personal favorites didn't make it to the development phase.
Default values for search criteria in UI configuration - Delivered
Automatic refresh of the agent inbox - Rejected
Add the status of an activity to the calendar - Delivered

After the selection, I expected someone might contact me to follow-up on the details.
This was not the case though. A few months of silence followed, after which the closing call was done which explained that most developments had finished. We can only hope that the actual outcome is as expected.

Wednesday, October 1, 2014

We have SAP CRM on premise, we want SAP Cloud for Customer!

A statement we hear more often from our customers. And it is a fair statement if you ask me.

A bit of background
SAP CRM has been around for more than 10 years and there is a large number of customers who have implemented and are using this solution successfully. In 2011 SAP introduced Sales OnDemand which was basically the CRM cloud solution from SAP to support the sales processes.
And since that introduction it went fast and I mean really fast! Sales OnDemand became SAP Cloud for Sales, SAP Cloud for Service was introduced not much later and in the latest release SAP Cloud for Marketing was added to the Cloud CRM suite called SAP Cloud for Customer. For the more visual readers, it looks like:

In my opinion this is only the beginning. Every quarter SAP is adding new functionality to SAP Cloud for Customer making it the CRM solution of the future. And no, I do not think that SAP will suddenly pull the plug out of SAP CRM on premise, but I do think that in the end all organizations, who are using SAP CRM now, will be moving to the cloud eventually.

The challenge these organizations are facing is, when do we move to SAP Cloud for Customer and how?!