Wednesday, July 29, 2015

SAP Digital for Customer Engagement

SAP launched an interesting new CRM cloud solution named SAP Digital for Customer Engagement (SAP D4C). In essence SAP D4C is the stand-alone entry-level version of the known SAP Cloud for Customer. Like SAP C4C it offers support for sales, service and marketing processes. SAP D4C focuses on smaller teams and departments who want to make a quick start in the field of customer engagement without any form of integration.

Starting with SAP D4C is simple; all it takes is a credit card and a connection to the Internet. The necessary licenses can be purchased through the SAP store ( The licenses cost €23, - per user per month, no minimum number of users required. There is also an option to choose for a free trial, with this trial version it is possible to try SAP D4C for free for 30 days.

It goes without saying that Acorel already tried SAP D4C and we would like to share our findings.

The conformation email is received short after registering at the SAP store. This email contains credentials and the hyperlink to access SAP D4C. An introduction video will be started after first login followed by a guided help covering the most relevant features of SAP D4C.

Tuesday, July 28, 2015


Dear Reader,

On July 28th 2010, we started this blog with an article on enhancing a component and a view in the CRM Webclient.

The idea was to have a centralized place to share knowledge on topics related to our professional expertise, SAP CRM. The most important goal was to have good quality content on a steady basis. Every Wednesday at 12:00 CET.

We started off slow. With merely 23 pageviews in August 2010, I am very proud to serve more than 20.000 pageviews per month and over 400 email subscribers to our newsletter today, adding value to SAP projects around the globe.

Over the years, topics have varied, SAP CRM, BCM, Interaction Center, Webclient programming, SOAP interfaces, workflow, C4C, Hybris, etc, with a changing technology pushing towards SAP HANA and Cloud.

As Acorel grew, so did the number of contributors. It is these contributors that I would like to thank today. I am very proud to note that since the start, we have not missed a single Wednesday, all thanks to these devoted writers.

We plan to continue posting weekly and I hope you will be enjoying it as much as I do.

Pieter Rijlaarsdam

Wednesday, July 22, 2015

Exception handling in SAP Workflow

Last week I showed how to instantiate an object in SAP Workflow.

What if the instantiation of the object fails? In our case, the user might not exist in the system anymore... So I would feed the object username, and the system would respond with 'Computer says no'?

If you would do nothing, the workflow would break.

Wednesday, July 15, 2015

Instantiating an object in SAP Workflow

The other day I was struggling with determining emailaddresses in SAP Workflow.

In my case, I was looking for the email address of a user assigned to a businesspartner, assigned to the lead I was working on.

In BUS2000108, there is an attribute 'EMPLOYEERESPONSIBLEUSER'.

The attribute is of type USR01, which is nice, but does not contain the attribute 'Emailaddress'...

Whilst looking around, I noticed another business object, named 'BUS4101', that could also eat usernames. The BUS4101 apparently does contain my emailaddress.

Great news... But how to get from a username to the attached emailaddres when the definition of the attribute is of the wrong type?

Wednesday, July 8, 2015

How to customise a standard report in C4C

One of the most impressive functionalities of Cloud for Customer (C4C) is the reporting and analysis functionality. 'Out of the box' there are many reports and KPIs in C4C that are standard available. These standard reports can be adjusted  and new reports can be built by C4C users if they are authorised for the work center 'Business Analytics'. In this blog I will explain how to adjust a standard report. Also I will illustrate how to easily export a custom built report from the test tenant to the production tenant.

Wednesday, July 1, 2015

SAP HCP and the Internet of Things

With so many connected devices it makes sense that SAP is providing a solution to get insightful information from and to these devices so businesses can analyse the data and gain information to add value to the company.