Wednesday, August 26, 2015

Think Design





When I first heard of the Design Thinking process I thought it was all about building fancy looking user interfaces and modern looking mobile apps. But I soon learned that it is a user-centered design process. The Design Thinking process at SAP started in 2004 when Hasso Plattner thought that Design Thinking was needed in software development and business. He agreed to fund the first D-School at Stanford University. Four years later he brought 35 Design Thinkers into SAP to collaborate with the corporate strategy group and make Design Thinking a strategic priority at SAP. After 4 years of internal use of the Design Thinking process SAP scaled Design Thinking as a way to help customers drive business outcomes by reframing their problems. 

In 2012 I had my first hands-on experience with the Design Thinking process with SAP. In this blog I would like to share the steps of the Design Thinking process. For this blog I used the theory described in the d.school bootcamp bootleg document of the Stanford Institute of Design.




Wednesday, August 19, 2015

Realtime processing of Webforms using ERMS

The use of Web forms with SAP ERMS is a powerful combination.
By providing the content of a web form to an incoming mail it is possible to add this data to the ERMS Fact base.
These additional fields can then be used in the ERMS rule modeler and can help you to further improve your automated email responses.
Standard SAP provides a so-called fact gathering service that will take care of this process. In this blog we will describe the use of the standard SAP fact gathering service for processing web form content in ERMS. This service expects the web form content to be delivered as an XML-file attached to an incoming mail.
As not all platforms are able to add an XML file as an attachment (as well as the fact that adding XML as attachments to emails might give you trouble with exchange server policies and virus checkers), this blog will also describe an alternative way to achieve the same goal using a custom built fact gathering service that will extract the web form fields directly from the HTML content of the email body using some custom field tagging.

Wednesday, August 12, 2015

How to report on SAP C4C Survey Result



This blog will explain how you can create your own reports in SAP C4C based on given survey answers. Using this report you can analyze all given answers.

SAP C4C support the use of surveys. This blog will not explain all the different types of surveys and how to build a survey, but only focus how to build a report on the survey results.

Surveys can be used to register answers on predefined questions and can be used in leads, opportunities and visits. In this example we will focus on the survey results for visits.

Wednesday, August 5, 2015

How to use KPI's in SAP Cloud for Customer


Business background

Sometimes when I ask a sales manager how he or she manages their salesreps, the response is often that the team is managed on sales turnover. Usually I reply with “OK! How do you do that?”… Do you have a magic button you push to increase sales volumes or something?”

Sales is a numbers game. Every sales organization keeps track of certain sets of numbers. It is easy to obsess over the obvious numbers like monthly or quarterly revenue or closing rates. Unfortunately, those numbers simply give you the “final score,” without giving you any insight on how your team plays their game.

Sales management simply wants to manage those activities that impact the increase of turnover and the performance of his team. For example they want to have better insight in the visit frequency of customers and how they vary in the sales team.