When I first heard of the Design Thinking process I thought it was all about building fancy looking user interfaces and modern looking mobile apps. But I soon learned that it is a user-centered design process. The Design Thinking process at SAP started in 2004 when Hasso Plattner thought that Design Thinking was needed in software development and business. He agreed to fund the first D-School at Stanford University. Four years later he brought 35 Design Thinkers into SAP to collaborate with the corporate strategy group and make Design Thinking a strategic priority at SAP. After 4 years of internal use of the Design Thinking process SAP scaled Design Thinking as a way to help customers drive business outcomes by reframing their problems.
In 2012 I had my first hands-on experience with the Design Thinking process with SAP. In this blog I would like to share the steps of the Design Thinking process. For this blog I used the theory described in the d.school bootcamp bootleg document of the Stanford Institute of Design.