Wednesday, October 28, 2015

Deleting Contact Person between SAP CRM and SAP ECC

In this week blog I'll explain what happens in SAP CRM as the SAP ECC system is leading to delete a contact person from an account. Deleting the contact person in ECC ensures that not the contact person but the relationship in CRM (is contact person of) between the contact person and the account is deleted. Deleting the contact person in SAP CRM is more difficult because this business partner can also be used in several business transactions.

In order to indicate that the specific business partner in SAP CRM is no longer active, it would make sense to set an archiving flag. The contact remains visible, however, if you select this contact you will receive a warning that the contact person is marked for archiving.

Wednesday, October 21, 2015

C4C: Extending Pre-Packaged integration content with Standard field: A Simple Workaround

We could use Key User Tool ( KUT) or  SDK (PDI) to create Extension fields and add them to the existing Web service and eventually use them for integrations inbound and outbound.

What if we want to add a standard field, which is available on a screen/BO and not available in the standard Webservice?

I came across a scenario, where we wanted to have Standard field “Territory” visible on the Customer Header pane to be available in ECC in order to determine the Sales Office of the Customer. However, this field “Territory” was not available in the outbound Webservice used to replicate customers to SAP Business Suite “Replicate Business Partners to SAP ERP”.

In Order to realize this field in Outbound Web Services, we created an Extension Field “ExtTerritory”and passed the value of Standard Field “Territory” to it based on an Event in the SDK. Subsequently, adjusted the updated WSDL in ESB and mapped the value of new field “ExtTerritory” to a custom field in IDOC DEBMAS06.

This document details the simple work around we have done to accomplish this requirement using SDK.

Wednesday, October 14, 2015

Hot stuff : SAP Customer Connect CRM improvements delivered August 2015

SAP delivers features for their customers (for free…) through its Customer Connect Program. For those who are not familiar with this program, my colleague Pieter has written the most important stuff here and here . Although it is already October, this blog is about my personal top 5 of improvements delivered in august 2015.

Wednesday, October 7, 2015

SAP Digital for Customer Engagement compared with SAP Cloud for Customer

We have ended our previous blog about SAP Digital for Customer Engagement (SAP D4C) with the conclusion that this solution offers, from a functional point of view, a complete CRM solution with a user experience that is very comparable to SAP Cloud for Customer (SAP C4C).

Obviously, there are consciously chosen limitations compared to SAP Cloud for Customer. This blog will describe these differences in more detail. In addition, we will discuss how SAP D4C could be the first step on the road to a full SAP C4C implementation.