Wednesday, December 30, 2015

New EU privacy regulations are coming

The EU's current data protection laws date from 1995, before the internet came into widespread use and mobile phones were not as common.

A lot has changed since 1995: Today mobile phones are common, people access data via their smartphones and tablets, and data is stored in the cloud. Personal data like e.g. name, address, date of birth, telephone numbers and pictures are shared on daily basis, whether to open a bank account, book a flight, apply for a job or to get a fitness card.

Time for an update

On December 15th 2015, the European Union officials have reached an agreement on a new European digital-privacy law, the General Data Protection Regulation (GDPR). 

The texts of the regulation must be definitively approved by the European Parliament and EU and the Regulation is planned to take effect after a transition period of two years.

The regulation is applicable if the data controller (enterprises that own the data) or data processor (e.g. cloud provider) or the data subject (person) is based in the EU.
The Regulation also applies to organizations based outside the European Union if they process personal data of EU residents.

Wednesday, December 23, 2015

Cloud for Customer - 3 survey design tips

One of the functionalities in SAP Cloud for Customer (C4C) is surveys.
Surveys are checklists or questionnaires that can be centrally maintained and automatically assigned to Customer Visit Reports. The survey maintenance offers a wide range of options.
This article focuses on three tips for survey maintenance.

Tip 1: Translation of surveys.

When you have users logging on in different languages, you should be aware of the fact that when you forget (or choose not) to translate a survey, the user logging on in the different language will end up with a form without the descriptions.

Wednesday, December 16, 2015

C4C iPad app; Which app should I choose? Native (HTML5) or Responsive (Fiori) !!

Currently there are 2 C4C iPad apps available in the App store. The so called Native app which is based on HTML5 and the Responsive one, based on Fiori. The first app is available since the 1402 release and the Responsive app became available in the 1502 release. In my last project we had to choose the app for the endusers, in our case sales representatives, to work with. The decision was made in October, so based on the 1508 release of C4C. In this blog I will explain the differences (related to our scope) between the apps, approach, our choice and the reason behind this.

Wednesday, December 9, 2015

Marketing Attributes in C4C

An important feature of Cloud for Customer (C4C) is maintaining the characteristics of customers and prospects. Based on my experience in multiple projects, it is common practice to capture customer characteristics on newly created tabs and extension fields.
This can add up to a lot of fields, for example, different types of customers could have different characteristics. For example, an Automotive company might have different characteristics compared to for instance a Retail company. So even though they are both customers maintained in the system, the relevant data to be maintained might differ. This might lead to a lot of custom fields... Or is there a way out?

Wednesday, December 2, 2015

Practical tips for implementing SAP Cloud for Customer

What are you facing when implementing SAP Cloud for Customer? How do you ensure a solid integration in your existing system landscape?
Jop Vening lead many C4C implementations, and will share his experiences in this article on C4C implementations.

When implementing SAP C4C, we use a ‘SAP Launch’ based approach. This methodology consists of the phases Prepare, Realise, Verify, Launch. I will guide you through these four phases and highlight a few important steps.

Phase 1: Prepare

In this phase, you think about the processes that need to be supported and the functionalities you need. This is what would be considered the blueprint phase in the traditional waterfall model.