Wednesday, January 27, 2016

7 tips to quickly install SAP Hybris Commerce Suite on your PC

SAP Hybris Commerce Suite is the omni-channel commerce solution from SAP Hybris. It offers a consistent shopping experience accross channels like web or call center and can be integrated with SAP ERP or CRM.

You would like to install the SAP Hybris Commerce Suite locally on your PC for a customer demonstration or to familiarize yourself with the SAP Hybris Commerce functionality? You don’t want to spend time on solving installation issues? Follow the 7 tips to quickly install the SAP Hybris Commerce Suite on your PC and get started!

Wednesday, January 20, 2016

Field Service Management in Cloud for Customer 1602

Every new release of SAP's Cloud for Customer brings a lot of new functionality. At the moment one of the focus points of SAP is bringing the full Field Service functionality to C4C.
In this blog we will take a closer look at the capabilities of C4C release 1602 with a specific focus on the Field Service functionality. Which functionalities are available, and what will the (near) future bring.

Process Overview

Within C4C the service process can start with selling a service contract via the quotation flow. The contract will be the place holder for the SLA that is agreed with the customer and will initiate the billing.
A customer is able to connect to its supplier via multiple channels in case of a break down.  A ticket is created for this customer by the customer support team.
When this ticket requires work we enter the area of field service management. This process includes the planning, execution and confirmation of service demands. The objects used for this proces wil be handled in the rest of this blog.
This blog does not focus on the Ticketing part itself, since this is already covered in many other blogs. 

Wednesday, January 13, 2016

How To Mass Upload attachments to Accounts in Cloud for Customer

Business Context

In Cloud for Customer projects the migration of data is an important aspect. C4C provides the tooling to migrate data from legacy systems into Cloud for Customer. When a customer is moving from their legacy CRM system to C4C, there is usually quite a history of customer information in the form of e-mail messages, contracts, or any other kind of documents. Obviously this history contains valuable information and needs to be available for salesreps to serve their customers. 

Until recently you had to write your own program and make use of web services in order to mass upload documents and assign them to the accounts in C4C.

Recently SAP has added new functionality to C4C to mass upload documents and assign them, in this case, to accounts. This blog describes how to benefit from this Data Workbench functionality.

Wednesday, January 6, 2016

Tricks of the action framework

Today’s article is about SAP CRM on Premise. In the past we had a number of blog posts on the Action framework. Today I will share some tricks of the Action Framework that were new to me. One of the things you will learn is how to schedule an action to start only during a full moon!