Wednesday, February 24, 2016

SAP reveals new components of its digital platform at the SAP Hybris Summit 2016

Nowadays a lot of companies are trying to build-up their digital platform because the market is changing. Customers are digitally connected and demand a high level of service with a real (digital) customer experience. Competitors are entering the market with new business models made possible by the speed of innovations. Companies are looking for new ways to get in touch with the customer and want to be distinctive, creating magic moments, to stay ahead of their competitors. So, its all about knowing your customer, thoroughly. Companies want to become digital masters and don’t want to be digitally disrupted.

SAP Hybris Summit

From Monday February 15th until Wednesday February 17th Acorel visited the SAP Hybris Summit in Munich, Germany. At the moment the SAP Hybris Summit is the main SAP event in the area of Customer Engagement and Commerce. Important leaders like Carsten Thoma, President & General Manager SAP Hybris, Brian Walker, Chief Strategy Officer SAP Hybris and Pascal Matzke, VP Research Director Forrester and interesting customer stories from Asics, Samsung, T-Systems, Alfa Laval, Arco, Trek Bikes, Office Depot, Tata Steel showed customers and partners the direction and new solutions towards the SAP Hybris digital platform.

Wednesday, February 17, 2016

Using an AngularJS / Bootstrap template in an SAP HCP HTML5 application

As you probably know, SAP provides SAPUI5 as the framework for building HTML5 applications on HCP. Out of the box the SAP WebIDE provides you with a lot of stuff to quickly create applications built with SAPUI5. In some cases however, SAPUI5 might not be the best framework for the application that you're building. This blog describes why you might want to use a different framework and how you can use a template built with this framework (AngularJS in this case) in the SAP WebIDE and run it on HCP.

Wednesday, February 10, 2016

Quick implementation of Hybris integrated with SAP

Do you also want to have a SAP Hybris commerce webshop? Do you also think that this is complex and expensive ? Read this blog to find out how to quickly implement a SAP Hybris webshop in your company!

The story of SAP and E-Commerce

SAP has always delivered an easy to build e-commerce webshop connected to the SAP backend system. It started with the Online Store (1996 - 2003). This was replaced by SAP Internet Sales (2002 - 2010) and later by SAP Web Channel Experience Management. As from 2013 SAP bought Hybris which is the leading solution for commerce.

The main advantages of the previous SAP solutions were:
  • Easy to implement and easy to configure
  • Out-of-the-box working B2C and B2B webshop
  • Out-of-the-box integration with SAP ERP and SAP CRM

The main disadvantages of the previous SAP solutions were:
  • Not flexible (limited number of functionality)
  • Not state-of-the-art technology 
  • Poor performance
  • Only working with SAP backend system

Now SAP Hybris solves the disadvantages and with the Acorel approach keeps the advantages.

Wednesday, February 3, 2016

Customer Master Data integration with SAP Cloud for Customer and ECC

Integration with your SAP ECC backend is one of the standard features of SAP C4C. The Integration options are flexible but this also requires you to make decisions on how you want the integration to work. One of the things you need to decide is how you want to cope with updates of your customer master data.

Some subjects to consider are:
  • Do you want to allow changes in SAP C4C to update your customer data in SAP ECC? 
  • Do you want to allow users to convert Prospects into Customers in SAP C4C which in turn creates an account in SAP ECC? 
  • Do you want to keep the creation of Customers in SAP ECC limited to you Master Data Management team? 

The level of data that you want users to update is also important. For instance, will you allow the creation of new contact persons and relationships in SAP C4C and should they be sent to ECC?

In most of our projects we see that Prospects are allowed to be created and updated in SAP C4C, but Customer master data is not (excluding for instance the creation of new Contact Persons and Relationships). Changes in Customer master data, and creation of new customers, need to go via the Master Data Management team who in turn create/update the data in SAP ECC.