SAP Hybris Cloud for Customer (SAP C4C) allows you to create workflows that can trigger a field update, send a notification, perform an action, send a text messaging or send an email. In this blog I will explain how to create an email with a deep link URL.
Sending an email could be useful to inform SAP C4C users when, for example, a new opportunity or task is created. To help the SAP C4C user to navigate from the email to the related opportunity or task in C4C, it is possible to add link directly to the related object.
Let’s see how this can be done.
First go to the Workflow Rules in the Application and User Management work center of SAP C4C.
Step 1: Create a new workflow.
Create a new workflow for the business object you required and define the timing (create on save, every update or scheduled). In my example I use the object Opportunity and the workflow should be triggered on Create only.