Since last mentioning in our blog, SAP has realized another 150+ new features for the CRM on premise solution. And the 2017 cycle is already running at full speed - votes have been collected, scoping is done - on April 1 their 2017 development track starts for this year’s chosen improvements.
For those not familiar with this initiative, in short: SAP customers can request new features, these can be voted upon by all other customers. SAP regularly evaluates the requests, and realizes every year a lot of these , spread over all SAP areas (SAP ECC, SAP CRM on premise etc).
Each of the improvements was raised by users really in need for a solution for an issue they had, which explains why there is quite some variation in the improvement requests and solutions.
The full overview (downloadable as Excel file) can be reached from the Projects Results tab, with links to the request details and the SAP Note describing how to implement this feature. Nearly all of the released improvements are added to the regular support pack releases. Usually they need activation via the enhancement switch framework, the new features normally do not show up by default.
To give you an impression, I found quite some topics which trigger some memories of previous projects where I had to tell the client ‘this is the way SAP designed it’ … Good to see things have changed in the meantime.
It also might be a good moment to start thinking about when your CRM system was updated for the last time - if you see several usable improvements it might be interesting to update your CRM system to the latest Enhancement Package and/or support package level; EHP4 is already available since February 2016, with Support pack 05 released early this year – the list of improvements could give your business helpful input for an upgrade business case.
My personal top-5 of improvements on topics that I heard my clients grumble about: