Wednesday, April 26, 2017

From Siebel to SAP CRM with Scrum

In my project we are rolling out SAP CRM On Premise for sales, service and marketing to all global regions for an international consumer products company. 
For one of the regions we are replacing the current Siebel application, that is in use by about 700 users to support sales and service processes, by SAP CRM. This blogs provides project experience on how to accomplish such a migration project from Siebel to SAP CRM in a short time frame with a scrum way of working.

Wednesday, April 19, 2017

SAP Hybris Service Engagement Center

By now everybody is aware that SAP CRM and SAP Cloud for Service are the service solutions SAP offers. Recently SAP added a new solution to their portfolio and this is called Hybris Service Engagement Center. This new solution aims at leveraging the knowledge and experience of your customers and your customer service employees in the sales process. Customers don't want to extensively search for answers to their questions, nor do they want to wait days for companies to answer a question. If they can't easily find the answer and can't ask the question easily they start researching alternatives. If this happens, the chance of successful sales is drastically reduced.




Wednesday, April 12, 2017

Restricting access to the Hybris Commerce Backoffice application

With the Hybris Commerce 6.0 release, the Customer Service Cockpit is migrated into the Backoffice application. With this change, Hybris has officially deprecated the HMC (Hybris Management Console) and moved their first major legacy cockpit into the Backoffice.

As the Backoffice will not only be used by administrator users, but also by others, such as key-users or local administrators, we would like to restrict access to the application to certain data, functionality and configuration settings. Let’s see how we can do this. In this example, we want to restrict access for so called portal administrators to only maintain companies, customers and user groups.

Wednesday, April 5, 2017

Optimizing an implementation


A lot of organizations use a SAP CRM system to manage their customer related activities in the field of Marketing, Sales and Service. As with all IT systems, a CRM system requires regular updates and maintenance in order to keep it up-to-date, and when a system eventually is outdated an entirely new system can be implemented.