For many customers there is a need to send notifications by email to the respective users. For example when a transaction has been created or when it has reached a certain status.
As many of you probably already know, this is very easily configurable by using workflow rules. These workflow rules can be set up in such a way that it meets your business needs perfectly. You can define the email subject and content text as you wish and it is possible to add different attributes like object ID, business partner name etc.
So far, so good; however in most SAP Hybris C4C projects there are certain settings that are 'switched on' – when you are defining your project scope – which is usually executed long before the actual go-live. One of those switches contains the setting that the system automatically sends out an email notification as soon as a transaction has been created.
By the time you have created all the new workflow email notifications and the system is completely set up, you realize that there is already an email notification that is sent to the users à result: double the amount of email notifications in the recipient inbox à result: unhappy users.
The content of this automatic email notification is very basic:
It is also not possible to influence the content of that email. Therefore it would be best to make sure the users do not receive this email anymore.
There are two ways to do this:
1. Users 'unsubscribe' themselves from email notifications
2. Switch off the standard email notification completely
I will describe both ways, by using the example of a newly created service ticket.
Option 1: Users can 'unsubscribe' themselves from e-mail notifications
Option 2: Completely switch off the standard email notification for all users
To switch it off you need to open Silverlight and go to the work center 'Business Configuration' and open the activity list. Search for Business Task Management. There are multiple options, but for our example of service tickets, you need to open the option 'Customer Care':