Let’s say your company has the following requirements:
- The user should decide when the prospect will become a real customer
- The system should support the mechanism of requesting mandatory fields before converting the prospect. This should replace the current manual form which should be filled within the company (all companies have such a form)
- The master data team should receive a request for creating a customer from SAP C4C into SAP ERP.
- The customer number should be generated by SAP ERP and not by SAP C4C!
This can be very important, because for the standard scenario SAP C4C will define the customer number.
- The requester should receive a message when the customer has been converted.