Wednesday, November 29, 2017

SAP Customer Engagement Connection - CRM 2017

With only a month left of 2017, now is a good time to look back at what major improvements have been delivered by the SAP Customer Engagement Connection / Influence program.

For those not familiar with this initiative; SAP has opened a connection to reach out to their customers to enable them to send requests for future developments. In short, should you have a good idea for improving SAP software, the Customer Connection is the way to go.

Wednesday, November 22, 2017

GDPR in SAP Cloud for Customer

D-day for the GDPR is getting closer and closer, it's only 6 months until May 25, 2018.  SAP is doing a lot of work to get it's products GDPR compliant. In this blog I'll focus on the Cloud for Customer solution. Several requirements for compliancy have been present in C4C for some time, and SAP is continuously improving the solution with regard to GDPR compliancy. 

Data provisioning and removal

Within the EU GDPR regulations, a person (e.g. your customer) has the right to inquire about the data your company has stored about him, and request for correction or removal.

In this blog I'll give a short overview of the Data Privacy Workbench in SAP Cloud for Customer (release 1711), which enables your company to handle the data insight and removal processes when a customer or contact requests this.

Friday, November 17, 2017

SAP TechEd 2017 HighLights from Customer Engagement perspective

Every Year SAP hosts the TechEd to inform customers and partners on the new technologies and road maps of their products. This year I was in the lucky position to attend the TechEd in Barcelona. In this blog I will give an overview of the topics discussed. The main attention area's for me were Cloud Platform and API's, IoT, Machine Learning and Blockchain.

Wednesday, November 15, 2017

Hurray.... your Prospect is now a Customer!

Just a few weeks to go in 2017 and it's Christmas time again! Time to sit around the Christmas tree together with family and friends, to enjoy the moments and to unpack your presents! The November 2017 release (1711) of SAP Hybris Cloud for Customer also featured some nice gifts and presents and I'm going to unpack one of them for you!
You're now able to define a workflow rule that will automatically convert the account from a Prospect role to a Customer role when a sales quote is set to won. This feature is a really nice one and will make lots of Sales Managers very happy.
Interested? Read all about it in this blog....

Wednesday, November 8, 2017

We are live!

We are live! Let’s harvest on the investments. But it turns out that not everybody is using the tools, new functionality remains in the system, waiting for somebody to add it to his or her toolbox. Somebody is afraid to make this digital transformation…

Recognizable? Maybe, maybe not.
Fact is that many companies struggle with the adoption of their IT innovations, leading to problems in realizing their ROI. 

Quite often, even though planning of the project is within time and budget, the project team can be decommissioned and business can take over, there sometimes seems to be a lack of adoption…. How can this happen? What went wrong?

  • 'This isn’t the way our business works…'
  • 'This solution is too complex for us…'
  • 'We already have good processes…'
  • 'Next to this solution we need to do other things that absorbs my time…'
  • '...'

Wednesday, November 1, 2017

SAP Hybris Cloud for Customer; checking user authorizations

When supporting SAP Hybris SAP Hybris Cloud for Customer it’s inevitable to receive user questions like “I can’t see the customers I’m supposed to see, please help me”. These kinds of issues tend to take a lot of time to analyse because it’s not always clear how the authorization setup determines whether or not the business user has access to specific objects like customers. There are two BETA tools available in C4C to support the analysis of authorization questions.