Thanks to developments in the field of Cloud, IoT, Machine Learning, Artificial Itelligence, and Process mining, organizations continue to feel the pressure to start change processes. There is an increase in initiatives within organizations to change on the topics mentioned above. It is generally assumed that 70% of all change processes fail or in any case do not succeed for the full 100%. 70%? That is a lot!
Most companies use a company specific Bonus Plan to motivate their workforce to work on the targets set by the company. The Cloud for Customer Reporting functionality enables you to create reports to track all CRM related targets. Still, in most implementations of Cloud for Customer we find a separate Bonus Management track in Excel. These bonus components tend to be on objects that are not in Cloud for Customer, like the number of followed product trainings or the number of points scored on personal development. By adding this data to Cloud for Customer you can inform your workforce on a day to day basis on their progress, for instance with this KPI.
In short, the law - which goes in to effect on may 25th of 2018 - arranges that personal data can only be gathered legally under strict conditions, for a legitimate purpose.
Persons or organizations that collect and manage personal information must protect it from abuse and must respect certain rights of the data owners which are guaranteed by EU law. Some examples are the right to access data and the right to be forgotten.
It is important to realize that these laws also apply to Custom Development in C4C. In this blog post we will highlight some tooling SAP makes available in the 1802 release to help you in complying with these laws.