Wednesday, June 27, 2018

SAP Hybris Cloud for Customer Server-Side Integration for Microsoft Outlook

This functionality is available for a while now, therefore it's time for a blog! We recently configured this functionality, so I wanted to share my notes on this topic. So.. Let’s go!

This blog won’t focus on detailed configuration steps as you can find these in the SAP documentation. Instead of that, I will address the findings that I think are worth mentioning. And some of them are not available on


Activating the functionality is (currently) executed via an SAP incident. For the Server-Side Integration, you will need the Enterprise user (license). After the SAP support team has confirmed this, the regarding work center can be assigned to a business role.

Wednesday, June 20, 2018

How SAP Sales Cloud helps me with hitting my targets!

A lot of the blogs that we put on here are about the great functionalities that the C/4HANA (previously known as SAP Hybris) suite and its products have to offer, how they work and how they can be configured.

As one of the Account Managers here at Acorel and a heavy SAP Sales Cloud user I just want to share the story on how SAP Sales Cloud is helping me with hitting my personal sales targets and making sure my focus is on the right things at the right time.

It is super simple, but I also see that a lot of organizations are not leveraging these SAP Sales Cloud possibilities. And it has some great side effects as well.

Well here is the trick…


It doesn’t only sound super simple, it is! But sometimes the best ideas are simple 😉

One thing that is very important in this sentence is the word ‘ALL’. You do not only want to display targets that really originate from SAP Sales Cloud, like Lead and Opportunity information. You should make it a complete picture by including other targets, like Soft Skills for example.
In this way the SAP Sales Cloud homepage is the one-stop-shop for every sales person to be able to monitor the status quo and the progress on their sales targets and know what they need to do. It imitates the exact behavior that the Sales Manager wants, because in the end if the Sales Rep hits his target, his manager hits the target as well.

The following picture shows the 6 steps to embed this into your own organizations and who you should talk to, to make it happen.

Friday, June 15, 2018

SAP inspires companies to focus on Customer Experience with the new C/4HANA

Last week we visited the yearly SAPPHIRE NOW conference in Orlando, Florida to catch up with SAP's plans for the future. And I must say these plans look really promising. With this blog I will guide you through some key takeaways.
With the positioning of the new SAP C/4HANA suite SAP will focus fully on Customer Experience, Trust and The Intelligent Enterprise. Bill McDermott, SAP CEO, stated:
“The legacy CRM systems are all about sales; SAP C/4HANA is all about the consumer. We recognise that every part of a business needs to be focused on a single view of the consumer. When you connect all SAP applications together in an intelligent cloud suite, the demand chain directly fuels the behaviors of the supply chain.”

Wednesday, June 13, 2018

How to integrate an SAPUI5 application into the SAP Web UI

Inspired by the open SAP course Maps and 3D Made Easy with SAPUI5, I decided to find some practical use for my newly gained knowledge.

As I still work a lot with the CRM SAP Web UI I thought it would be nice to have the possibility to show the location (or address) of a Business Partner on a geographic map by pressing a button on the Account Details screen.

To be able to pull this one off I made a list of things I had to take care of:

  • Get a Map Provider Service
  • Build a SAPUI5 application which shows a location based on geographic coordinates
  • Upload my SAPUI5 application into the UI repository of the target system
  • Integrate my SAPUI5 application into the SAP Web UI
  • Test all this awesomeness 

Quite an impressive list if I may say so myself so let’s get to it!

Wednesday, June 6, 2018

3…2…1… Privacyyyyyyyyyyyy

After counting down for months, we are now home-safe in our little GDPR-protected country.

No more spam, no more abuse of information, no more internet browser tracking, no more profiling, no more big brother.

-Just kidding-.

Over the past few months (with a peak in the past few weeks) we have been spammed more than ever with changed privacy policies.

You probably, just like myself, have read all of them (still kidding), and struggle with whether you should accept the new terms and what will happen if you don’t.

Afbeeldingsresultaat voor pile of papers

Beside the tsunami of changed privacy policies, (hopefully) behind the scenes, some things have changed for the better. Let’s take a look at some of the main pillars of GDPR again.

  • Assignment of a DPA (Data Protection Officer). 
  • Data protection – Personal data should be protected from theft and abuse. 
  • Breach Notification – In case of unlawful use of data (like theft) this must be reported to the respective owners. 
  • Data portability – Personal data should be ‘portable’, meaning it is transferable to another processor. 
  • Right to Access – Personal data should be made available to the owner if requested. 
  • Deletion by default – Personal data should not be stored longer than reasonably required for the cause it was obtained. 
  • Right to be forgotten – Personal data should be removed on request unless it is reasonably required (for instance by law) to keep them. 

So are they all now in place, or should we still expect some privacy breaches? My guess would be the latter, but let’s also take a look at how companies can avoid them.