Wednesday, July 25, 2018

Maintenance Plans as part of the Customer Experience

In the 20th century good products and services were an important differentiating factor for companies. Nowadays customer experience has become the key differentiating factor for many companies and products and services have become dissatisfiers, with outstanding customer experiences driving customer value, customer delight and loyalty.

Service Organizations can generate additional value and customer loyalty when offering the customer a customized maintenance plan. Maintenance plans support the execution of the preventative maintenance scenarios by automatically creating service requests. These service request will be created based on the maintenance schedule. This all sounds very easy, but there are some steps to be taken and things to be considered.

In this blog I will describe how maintenance plans can be created in SAP Service Cloud and how service requests will be generated automatically.

Wednesday, July 18, 2018

Discover - Adoption: Transform your organisation succesfully

Adoption of software solutions

Nowadays, organisations are making changes rapidly in order to compete with other organisations and in order to be fit for the future. This shift is not always successful and many projects that were executed do not deliver the expected results.

Wednesday, July 11, 2018

What's new in the 18.08 release for the SAP Sales Cloud and SAP Service Cloud

While most of us are enjoying a well deserved Summer holiday, SAP will upgrade the SAP Sales Cloud and the SAP Service Cloud to the new 18.08 release. In the weekend of July 21st all test tenants will be upgraded, to be followed by the Production tenants in the weekend of August 4th.

This 18.08 release focusses mainly on getting most of the current business user and key-user functionality from HTML5 into the Fiori Client – therefore a lot of lay-out and configuration changes have been added.

As there are quite some changes/enhancements in this new release 18.08, we will try to give you an overview of the main highlights in today's blog. 

Wednesday, July 4, 2018

Introducing SmartEdit in SAP Hybris Commerce

Already back in 2016, SAP Hybris Commerce was extended with a new cockpit called SmartEdit. Content managers can use SmartEdit to add or edit the pages on their website.

In the end, SmartEdit should replace the good old WCMS (Web Content Management System) cockpit. All main WCMS functionalities are now supported by SmartEdit and we see that all new functionalities concerning the WCMS of SAP Hybris Commerce are targeted to this new cockpit.

This blog describes the ground basics of SmartEdit including an introduction to its personalization capabilities.