Wednesday, November 28, 2018

SAP Field Service Management

SAP recently acquired Coresystems, a Swiss based company with a focus on Field Service Management. The tooling which was acquired by SAP supports the complete process from triggering a service call, scheduling technicians, field service execution and integration to the backend for logistic/financial completion. The tool was rebranded to SAP Field Service Management (SAP FSM) and in this blog I will highlight the main system functionality.

Wednesday, November 21, 2018

Organizing your Catalogs in SAP Cloud for Service

With the release of 1811 Cloud for Customer you can now support Multiple Categorization Catalogs based on different ticket types. This new functionality enables you to support multiple ticket process flows in the same system. For example, a ticket type Service Request, Complaint or Service order.

Wednesday, November 14, 2018

Easy document management in SAP

Are you struggling to update your output documents in SAP Sales & Service Cloud (C4C)?
Working with Adobe Lifecycle Designer can be complex and cumbersome.
To make life easy, we at Acorel (actually colleague Wilco Menge) created the Acorel Document Service, an add-on on SAP.  This key-user tool allows you to easily create, change or update any kind of output across (SAP) systems.

Wednesday, November 7, 2018

The Future of Service Management of SAP and CoreSystems

SAP has recently taken over the Service Solution of Core Systems. To get more information on the new tool, I have followed the Certification Workshop together with 2 Acorel colleagues. This blog will give an overview of the functionality of this tool and provide insight in its place in the SAP Environment. This blog will provide you with an insight in the SAP Field Service Management Road Map.

GDPR will eventually be enforced

In the past period, a lot of attention has been paid to the new General Data Protection Regulation (GDPR). The General Data Protection Regulation came into effect on 25 May 2018. Now, at last, there is a law that protects the privacy of citizens throughout the EU. The framework is in place, but it’s not clear to everyone yet. In the coming years, it will become clearer what the effects of this new law will be. In a nutshell, the introduction of the GDPR means “more rights, more obligations and a different form of regulation”.