- Calling ERP te retrieve the total due amount for this customer
- Add the age of the customer if this is relevant
- Add the current customer lifecycle
- Add the customer's segment
- Add the customer's loyalty points
- Add the userstatus of the transaction
As always, it is preferred to first call the super class (have SAP do it's own coding), and after that add information to the description. Use the typed context to read information from the BOL.