As of CRM 7.0, it is possible to connect mobile devices to SAP CRM using Sybase Unwired Platform technology. Basically, you will need a SAP NW Mobile instance, a SUP server and a Sybase Relayserver. SAP delivers standard out-of-the-box mobile applications that connect to the SAP CRM system via the Sybase Uwired Platform. Currently, two standard applications are available, Sybase Mobile Sales for SAP CRM and Sybase Mobile Workflow.
More applications are already being developed by SAP.
Besides serving as a component in the mobile messaging process, the Sybase Unwired Platform also supports the creation of new applications on several platforms. The application that you can build on the SUP will create a simple application, but with the help of mobile platform specific programming, you can create a proper application.
Basically, SAP communicates with the Data Orchestration Engine on SAP NW Mobile, which in its turn communicates with the Sybase Unwired Platform, which communicates to the smartphone.
The standard Sybase Mobile Sales for SAP CRM application contains account information, contact person data, activities, leads, opportunities and Sales Pipeline Analytics.