SAP Sales and Service Cloud 2408 release

The SAP Sales and Service Cloud 2408 release is on its way and in this blog we would like to share the highlights of the release. The new functionalities were shared with us on the 25th of July so it might be that between the 25th and the release date some changes are done.
Let us start by showing the timeline of the release in below picture. Here you can see that the plan is as follows:

• Test upgrade: august 3
• Prod upgrade: august 17
• Now let’s get into the juicy details of what this release has to offer.

   

  General

  Migration V1 to V2

  As you might be aware SAP is working on a new version of C4C which is V2. Specifically for customers that are currently on V1 and want to migrate to V2 SAP is putting in a lot of effort to make this transition as smooth as possible.
  This does not mean that you must migrate from V1 to V2. As far as we know V1 will still be supported.
  So for this release SAP has

  • Made the Readiness Check Tool “General Available”
  • Added new functionalities to the Data Transfer Tool

  Mashup

  It is now possible to open a C4C screen from within a mashup. You can add buttons in a mashup that enable you to open another object. Let’s say that from within your mashup you would like to be able to create a new contact person. You can now add this to the mashup and it will open a new contact window in C4C

  

  Sales

  Multiple attendees

  In the visit and activity management you can now more easily add multiple attendees to your visits. A new button called “Add multiple Attendees” is available during create and update.

  Survey last response date

  When you have a visit open you can now see in the survey overview if a certain survey was already filled in in an earlier visit. For this the last response date was added. Last Response date is available only when the survey is enabled for previous answers and was answered in an earlier visit.

  

  Intelligent Sales Add-on

  

  Dynamic Visit Planning Add-On

  

  Service

  Email management

  For the new release the ACL based list is available when you are searching for a customer/contact or employee in the email composer. This can be switched on in the ticket configuration

  Ticket management round-offs

  • Coverage Code in data source CRMSRQHB
    • We have Coverage Code( Warranty Good Will code) present at two nodes, one at header level (Root -> PRICING TERMS Node) and another at Item Level (ITEM->ITEM PRICING TERMS Node).
    • It is now also available in Ticket data source(CRMSRQHB), in addition to Ticket Item data Source (CRMSRQIB).
  • Field “Invoicing Method” is now visible in XML. Field “Invoicing Method” is now also available in the XML download of the ticket summary (It was only visible in the Ticket summary UI earlier).
  • Party Role Code Field in Advance filter of Ticket List View now shows Service Request Parties, i.e., Parties which are relevant for ticket object or ticket party schemes SRRQ (Customer Support) and SRRE (Employee Support).
  • Map Pane UI in Ticket List View and Assignment List View now shows correct locations.
  • Completion Date column in Ticket Facet of Account Detail View is now sortable

  Agent Desktop

  

  Conclusion

  I think we can all see that the V1 system is in a mature state and no big innovations are being released. Next to that a lot of effort is being put in the V2 system which looks very promising. If you have any questions regarding the new release or you would like to know more about the new V2 system please feel free to contact us.