Pieter Rijlaarsdam
Read all my blogsPerformance of the Agent Inbox: Change the Evaluation Path of AI_ORGUS
AI_ORGUS is used to decide which partners should be considered in the search.
Find AI_ORGUS and mark all checkboxes in the skip column (on the right).
Now when searching for inbox items, the system will only retrieve inbox items which have been assigned directly to the group (i.e., the group is the responsible department in the partner schema), and not also to members of the group.
Of course, you will have to make sure that the responsible department is part of the partner procedure and is always determined correctly in your process… Otherwise, open items might not be picked up.
What you want to do is to replace AI_ORGUS with for instance ZPPM_ORGUS. ZPPM_ORGUS should be a copy of the original AI_ORGUS. Or you can convince OSS of the design error (reusing AI_ORGUS in a different context), and get a note.
3 responses to “Performance of the Agent Inbox: Change the Evaluation Path of AI_ORGUS”
Hoi Pieter,
Goed artikel! Het is een probleem dat zich bij meerdere bedrijven afspeelt, dus handige informatie
Groet,
Maarten van der ven
Dag Pieter,
Mooi artikel. Wij kampten ook met het onlogische probleem. Bedankt.
Groeten,
Allan De Brueker
Hi Pieter,
Any idea about the funcionality of the save search option in the agent inbox ,screen.how it can be best used?
Thanks
Raj