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IC Webclient

24 July 2013

SAP CRM and the Model-View-Controller...

When working with the CRM webclient platform, you can easily go ahead without knowledge of the so-called Model-View-Controller concept. I...

Pieter Rijlaarsdam

24 July 2013

SAP CRM and the Model-View-Controller...

When working with the CRM webclient platform, you can easily go ahead without knowledge of the so-called Model-View-Controller concept. I...
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29 June 2011

Call lists: Call list synchronization

When implementing call lists, you have the choice to either work with or without activities linked to the calls. Whether...

Pieter Rijlaarsdam

29 June 2011

Call lists: Call list synchronization

When implementing call lists, you have the choice to either work with or without activities linked to the calls. Whether...
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8 June 2011

Marketing using call lists

When thinking of customer service, we automatically think of a callcenter that processes inbound phonecalls, emails, letters and in some...

Pieter Rijlaarsdam

8 June 2011

Marketing using call lists

When thinking of customer service, we automatically think of a callcenter that processes inbound phonecalls, emails, letters and in some...
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16 February 2011

Enhanced IC Webclient Alerts

In some of the previous blogs, I explained how you can implement IDI to add for instance automatic navigation, context-based...

Pieter Rijlaarsdam

16 February 2011

Enhanced IC Webclient Alerts

In some of the previous blogs, I explained how you can implement IDI to add for instance automatic navigation, context-based...
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3 November 2010

Deleting personalized views

When changing a configuration in an overview screen, there is always the risk that users have maintained their own personalized...

Pieter Rijlaarsdam

3 November 2010

Deleting personalized views

When changing a configuration in an overview screen, there is always the risk that users have maintained their own personalized...
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27 October 2010

Routing of escalated service tickets

When an agent creates a service ticket or service process which is supposed to be picked up by another department,...

Pieter Rijlaarsdam

27 October 2010

Routing of escalated service tickets

When an agent creates a service ticket or service process which is supposed to be picked up by another department,...
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20 October 2010

Efficient Agent Inbox Processing

In the IC Webclient, functionality is available called the Agent Inbox, formerly known as the Universal Agent Inbox (AUI). A...

Pieter Rijlaarsdam

20 October 2010

Efficient Agent Inbox Processing

In the IC Webclient, functionality is available called the Agent Inbox, formerly known as the Universal Agent Inbox (AUI). A...
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22 September 2010

Adding default values to a...

Often, users have to search the system for objects such as customers, activities, opportunities, orders, products etc.  In many cases,...

Pieter Rijlaarsdam

22 September 2010

Adding default values to a...

Often, users have to search the system for objects such as customers, activities, opportunities, orders, products etc.  In many cases,...
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15 September 2010

How to add buttons to...

In the Interaction Center, the agent usually has several buttons in the top of the screen to handle the communication...

Pieter Rijlaarsdam

15 September 2010

How to add buttons to...

In the Interaction Center, the agent usually has several buttons in the top of the screen to handle the communication...
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Wilbert Groenen