Wednesday, September 2, 2015

How to deal with quarterly updates

As you probably know, SAP updates their Cloud 4 Customer software 4 times a year, every February, May, August and November. This is a great thing as you get new and improved functionality without having to pay extra for it. On the other hand, this does mean additional resources and attention is required to guarantee a smooth and consistent system.

This article will guide you through a number of tips and things to think of when the next quarterly update is coming.

Wednesday, August 26, 2015

Think Design

When I first heard of the Design Thinking process I thought it was all about building fancy looking user interfaces and modern looking mobile apps. But I soon learned that it is a user-centered design process. The Design Thinking process at SAP started in 2004 when Hasso Plattner thought that Design Thinking was needed in software development and business. He agreed to fund the first D-School at Stanford University. Four years later he brought 35 Design Thinkers into SAP to collaborate with the corporate strategy group and make Design Thinking a strategic priority at SAP. After 4 years of internal use of the Design Thinking process SAP scaled Design Thinking as a way to help customers drive business outcomes by reframing their problems. 

In 2012 I had my first hands-on experience with the Design Thinking process with SAP. In this blog I would like to share the steps of the Design Thinking process. For this blog I used the theory described in the bootcamp bootleg document of the Stanford Institute of Design.

Wednesday, August 19, 2015

Realtime processing of Webforms using ERMS

The use of Web forms with SAP ERMS is a powerful combination.
By providing the content of a web form to an incoming mail it is possible to add this data to the ERMS Fact base.
These additional fields can then be used in the ERMS rule modeler and can help you to further improve your automated email responses.
Standard SAP provides a so-called fact gathering service that will take care of this process. In this blog we will describe the use of the standard SAP fact gathering service for processing web form content in ERMS. This service expects the web form content to be delivered as an XML-file attached to an incoming mail.
As not all platforms are able to add an XML file as an attachment (as well as the fact that adding XML as attachments to emails might give you trouble with exchange server policies and virus checkers), this blog will also describe an alternative way to achieve the same goal using a custom built fact gathering service that will extract the web form fields directly from the HTML content of the email body using some custom field tagging.

Wednesday, August 12, 2015

How to report on SAP C4C Survey Result

This blog will explain how you can create your own reports in SAP C4C based on given survey answers. Using this report you can analyze all given answers.

SAP C4C support the use of surveys. This blog will not explain all the different types of surveys and how to build a survey, but only focus how to build a report on the survey results.

Surveys can be used to register answers on predefined questions and can be used in leads, opportunities and visits. In this example we will focus on the survey results for visits.

Wednesday, August 5, 2015

How to use KPI's in SAP Cloud for Customer

Business background

Sometimes when I ask a sales manager how he or she manages their salesreps, the response is often that the team is managed on sales turnover. Usually I reply with “OK! How do you do that?”… Do you have a magic button you push to increase sales volumes or something?”

Sales is a numbers game. Every sales organization keeps track of certain sets of numbers. It is easy to obsess over the obvious numbers like monthly or quarterly revenue or closing rates. Unfortunately, those numbers simply give you the “final score,” without giving you any insight on how your team plays their game.

Sales management simply wants to manage those activities that impact the increase of turnover and the performance of his team. For example they want to have better insight in the visit frequency of customers and how they vary in the sales team.

Wednesday, July 29, 2015

SAP Digital for Customer Engagement

SAP launched an interesting new CRM cloud solution named SAP Digital for Customer Engagement (SAP D4C). In essence SAP D4C is the stand-alone entry-level version of the known SAP Cloud for Customer. Like SAP C4C it offers support for sales, service and marketing processes. SAP D4C focuses on smaller teams and departments who want to make a quick start in the field of customer engagement without any form of integration.

Starting with SAP D4C is simple; all it takes is a credit card and a connection to the Internet. The necessary licenses can be purchased through the SAP store ( The licenses cost €23, - per user per month, no minimum number of users required. There is also an option to choose for a free trial, with this trial version it is possible to try SAP D4C for free for 30 days.

It goes without saying that Acorel already tried SAP D4C and we would like to share our findings.

The conformation email is received short after registering at the SAP store. This email contains credentials and the hyperlink to access SAP D4C. An introduction video will be started after first login followed by a guided help covering the most relevant features of SAP D4C.

Tuesday, July 28, 2015


Dear Reader,

On July 28th 2010, we started this blog with an article on enhancing a component and a view in the CRM Webclient.

The idea was to have a centralized place to share knowledge on topics related to our professional expertise, SAP CRM. The most important goal was to have good quality content on a steady basis. Every Wednesday at 12:00 CET.

We started off slow. With merely 23 pageviews in August 2010, I am very proud to serve more than 20.000 pageviews per month and over 400 email subscribers to our to our newsletter today, adding value to SAP projects around the globe.

Over the years, topics have varied, SAP CRM, BCM, Interaction Center, Webclient programming, SOAP interfaces, workflow, C4C, Hybris, etc, with a changing technology pushing towards SAP HANA and Cloud.

As Acorel grew, so did the number of contributors. It is these contributors that I would like to thank today. I am very proud to note that since the start, we have not missed a single Wednesday, all thanks to these devoted writers.

We plan to continue posting weekly and I hope you will be enjoying it as much as I do.

Pieter Rijlaarsdam

Wednesday, July 22, 2015

Exception handling in SAP Workflow

Last week I showed how to instantiate an object in SAP Workflow.

What if the instantiation of the object fails? In our case, the user might not exist in the system anymore... So I would feed the object username, and the system would respond with 'Computer says no'?

If you would do nothing, the workflow would break.

Wednesday, July 15, 2015

Instantiating an object in SAP Workflow

The other day I was struggling with determining emailaddresses in SAP Workflow.

In my case, I was looking for the email address of a user assigned to a businesspartner, assigned to the lead I was working on.

In BUS2000108, there is an attribute 'EMPLOYEERESPONSIBLEUSER'.

The attribute is of type USR01, which is nice, but does not contain the attribute 'Emailaddress'...

Whilst looking around, I noticed another business object, named 'BUS4101', that could also eat usernames. The BUS4101 apparently does contain my emailaddress.

Great news... But how to get from a username to the attached emailaddres when the definition of the attribute is of the wrong type?

Wednesday, July 8, 2015

How to customise a standard report in C4C

One of the most impressive functionalities of Cloud for Customer (C4C) is the reporting and analysis functionality. 'Out of the box' there are many reports and KPIs in C4C that are standard available. These standard reports can be adjusted  and new reports can be built by C4C users if they are authorised for the work center 'Business Analytics'. In this blog I will explain how to adjust a standard report. Also I will illustrate how to easily export a custom built report from the test tenant to the production tenant.

Wednesday, July 1, 2015

SAP HCP and the Internet of Things

With so many connected devices it makes sense that SAP is providing a solution to get insightful information from and to these devices so businesses can analyse the data and gain information to add value to the company.

Wednesday, June 24, 2015

Building fast and flexible reports using Cloud Data Sources

Because your customers are one of your biggest assets you want know everything there is to know about them. We have learned from experience that not all customer data is always present in one system which makes it challenging to give you a total overview. SAP Cloud for Customer (C4C) gives you easy to use functionality to add this missing data in your SAP C4C reports, giving your business the so much needed 360° overview. It can also be used to enrich other types of reports, you are not limited to your customers.

Wednesday, June 17, 2015

SAP CRM Market Development Funds (MDF) with SD integration

In a previous blog I wrote about the SAP CRM Market Development Funds (MDF) functionality and how the MDF solution actually looks in the system. The MDF solution enables the brand owner to better manage the administration, distribution and consumption of funds for resellers. In the standard MDF solution the settlement (billing) document is generated in CRM with CRM billing (CRM-BE) and transferred from there to Accounting FI-AP.

In this blog I will explain the settings to be made to transfer the CRM settlement document not to Accounting but instead to an SD billing document in SAP ERP (SD-BIL). From there they can be further processed to Financial Accounting.

Wednesday, June 10, 2015

2 Common issues in the account merge in SAP CRM on-premise

The account merge, or data cleansing, in SAP CRM allows you to compare and merge duplicate business partner records in data cleansing cases. When the data cleansing process has been completed, you can remove the redundant data records from the system using archiving.

When you have setup the account merge in SAP CRM you have 2 options for identifying duplicate records and creating a cleansing case.

  • From the search result list for accounts/employees. When you select two (or more) accounts/employees that you want to merge, the account merge button becomes active and you can create a cleansing case.

  • If the duplicate check is activated for accounts a dialog box appears when you create or edit an
    account and a potentially duplicate account is identified. The similarity of the duplicate is shown in percent.
In this Blog we will not describe the complete setup of the account merge functionality but we will focus on 2 common issues.

Wednesday, June 3, 2015

Analysis Add-in for Office

There are very powerful analysis tools which are easy to use within the familiar environment of Microsoft Office. It makes you capable to dig deep into your multidimensional business data to discover and identify hidden trends. SAP Business Objects Analysis for Office is such a powerful tool which is one of the elements of the SAP BI Front-end Spectrum. In this blog I will describe the advantages you have with this tool and highlight some nice features it has to simplify your implementation of an analysis workbook.

Wednesday, May 27, 2015

SAP Cloud for Customer; Fiori user interface, new IPad app and much more!

There’s a lot going on related to SAP Cloud for Customer, good timing for a blog on the latest developments. This weekend the latest release was deployed in which a totally new platform independent user interface got delivered, we will take a look at it and answer the question 'Should we switch to it?' Also a lot of new functionality in the 1505 release and SAP Cloud for Customer got a little baby brother; SAP Digital for Customer Engagement.

Wednesday, May 20, 2015

How to create a Guided Activity in the CRM WebClient

One user interface element that the CRM 7.0 system offers and which is perhaps not so well known is the Guided Activity. It's also known as Task-Based User Interface or Road Map. In this blog I would like to show how to create and use such a Guided Activity so you might see the potential for your own environment.

Wednesday, May 13, 2015

Starting with SAP HCP Gamification Service

SAP has announced the SAP HCP Gamification Service and it is publicly available from may 2015 in beta. In this blog I will have a sneak preview at this new service. My interest was caught because last year at our own Acorel Innojam we developed an extension for SAP Cloud 4 Customer with an external gamification platform. With the new SAP Gamification platform we can do the same thing powered by SAP!

Wednesday, May 6, 2015

Nice little thingies in Cloud for Customer

This week’s blog is about some simple things that make life easier for a C4C-user. A lot of good stuff has already been written about the configuration of C4C, but this time I am focusing on some usability points. Functionality that we take for granted while browsing, e-mailing, Googling and sharing, but not necessarily existed in earlier versions of SAP-solutions.  You may already know all of them, which is a good thing; this shows you are using C4C to its fullest potential. However, use the ones suited to your needs.

Wednesday, April 29, 2015

Modify a workflow task returned by gateway service WFSERVICE

With SAP Netweaver Gateway, SAP delivers a great standard service for getting and processing SAP workflow tasks (/IWWRK/WFSERVICE). 

In a recent situation I found out that the default behaviour of the service returns the description (body/message of the workflow task) ignoring new lines. It just concatenates the text in one long string. 

Showing this on the client (a native iOS app in my case) does not look good. Luckily SAP provides some BADI's that can be implemented to alter the default behaviour.

Wednesday, April 22, 2015

The sales professional in 2015: proactive, advising and especially perfectly informed

Your customer knows all the specifics of your product, is well known with the common prices in the marketplace, has googled your companies’ and most-likely your name as well. Equipped with all the information he can find, your customer goes to battle.

To be honest, drinking a cup of coffee over a general sales conversation simply does not do it anymore. It stands clear that the sales environment is undergoing a large transformation.

Customers have unrestricted access to information on the internet, and are usually active on social media. Because of this, they are well informed, and know exactly what they do and don’t want. This has great impact on you as a sales professional. In a B2B environment for instance, customers have checked all product specifications and prices even before contacting you. The only reason they need you as a salesperson, is for a good offer.

Wednesday, April 15, 2015

SAP Cloud for Customer Reporting & Analytics

One of the most impressive aspects of SAP's Cloud for Customer (C4C) solution is its reporting and analytics capability. There are a lot of standard reports and KPI's which can be used "out of the box". These standard reports can be enhanced or new reports can be defined by the C4C users if they have access to the Business Analytics workcenter. But as we know, there are always more complex reports to be made to satisfy the need of the customer. This blog explains the different possibilities to extend the Reporting and Analysis for C4C.

Wednesday, April 8, 2015

SAP CRM Action Scheduling: Sequential Action Processing

In most SAP CRM implementations, Action BAdI's are used to trigger automatic processing of business logic. This can vary from a follow-up document or trigger output, to complete custom logic to check certain business rules. There are many articles written on the creation of your own actions and how to schedule these. There is however a problem I kept running into. If you use your action to set a status on the CRM document in the background, the system does not determine the new actions that should be scheduled for this new status.


Determining which action should be scheduled is done by FM CRM_ACTION_DETERMINE. Triggering this function module in your own action will most likely lead to the loss of context though. Let me explain this with an example. Lets say we have three actions, each scheduled to be triggered on their own document status.
The outcome of the business logic in action 1 can lead to system status 2 or 3. The problem is that the system is unable to perform the redetermination of the 'to-be' situation. This is because the redetermination will find that action 1 is no longer valid, and so it will remove this action. But this is the action that is processed, so loss of context and system will dump. SAP has figured this out, so redetermination of actions while executing another is not done.

Wednesday, April 1, 2015

SAP hybris integration

Release 5.5 of the hybris Commerce Suite has just been introduced. With each release hybris makes big steps forward in the integration with SAP. For now, most details are provided for the integration with SAP ERP, along with some interesting developments around hybris Marketing, containing tools as the SAP Customer Engagement Intelligence (CEI).

Wednesday, March 25, 2015

HOWTO: Add attachments to workflow tasks

When working with SAP workflow, you might want to add attachments to workflow tasks or emails. In my specific requirement, I wanted to attach a quotation document generated by SAP CRM to the workflow task to approve this quotation.

Imagine you have sales reps offering sharp deals to your customers. As you don't want the deals to be too sharp, you set a number of parameters in which case you want the quotation to be approved.
When deciding on the approval, the salesmanager should be able to look into the deal at hand.

This article focuses on the step that the salesrep has submitted the quotation for approval. If you want more information on approval rules, output generation etc, feel free to contact me and I might be able to give some hints.

Wednesday, March 18, 2015

SAP Cloud for Customer (REX) - Routes

In this blog I will tell something about the functionality Routes in Cloud for Customer Retail Execution and share my experience with this new functionality. I call this new functionality because the existing functionality Tour became obsolete with the 1502 release. In a previous blog my colleague Marius van Ravenstein highlighted this new functionality in the February 2015 release of SAP Cloud for Customer:

With the 1502 release there’s new functionality for route planning making the Tour functionality in the Visit workcenter obsolete. With the route planning you’re able to create route templates which you can copy and automatically generate visits from, before this was basically a manual activity. This is a very useful addition because many companies who are using retail execution are used to execute the same visit planning, for example, every month so with this functionality they can create a master template  and copy it to create the same visit planning for the next few months.  

Wednesday, March 11, 2015

Authorisations in Cloud for Customer

When implementing business systems, authorizations should be considered an important topic. You don't want to enable everyone to adjust your sales pipeline, change customer data or approve quotations.

In previous blogs my colleagues have already written a few things on dynamic page lay-outs and code-list restrictions, which can all be part of your authorization configuration. I thought it could be helpful to give you a complete overview of the authorization possibilities in SAP Cloud for Customer.

Wednesday, March 4, 2015

The impact of SAP Cloud 4 Customer on your company

SAP Cloud 4 Customer is a great product to mobilise and improve your salesforce while accelerating customer engagement. The implementation of Cloud 4 Customer can be as easy as a walk in a park. 
Like any software-as-a-service, all you need to do is request a system, get access, set up the system based on best practises and you'll be up and running in 4 to 6 weeks.

Wednesday, February 25, 2015

SAP Cloud for Customer: February 2015 release update

SAP Cloud for Customer moves fast, each quarter a new release is made available with new functionality and updates to existing functionality. Two weeks ago all test tenants were upgraded to the newest release (1502) and last weekend all production tenants were upgraded. So excellent timing to take a more detailed look into some of the new features of SAP Cloud for Customer. 

Wednesday, February 18, 2015

Closing the gap between Sales and Marketing

Your Customers are no longer interested in endless sales pitches. They tend to investigate thoroughly online, before placing their order. This calls for a shift in the collaboration between sales and marketing. The two departments will have a greater overlap than ever before.

Wednesday, February 11, 2015

Two very useful XML namespaces in SAPUI5 XML views

If you are familiar with developing SAPUI5 / Fiori applications, you are probably also familiar with XML Views and the namespaces that are involved. Most of the namespaces refer to the different libraries that SAPUI5 has. When you want to want to use components form a specific library, you have to refer to that library using a namespace. In this weeks blog I will describe two other namespaces that can be useful while developing SAPUI5 applications. Both namespaces can be found in the SAPUI5 documentation, but are easily missed as well.

Wednesday, February 4, 2015

How (not) to use optimization rules in actions

Actions in SAP CRM are used to trigger processes based on events.

For example, when a lead is created in the system, you can implement an action on the event 'Lead created' to send an email to the person responsible for the customer the lead was created for.

Once the event is raised, the implemented schedule conditions will be evaluated. The system will check if the subject (in this case the lead) complies to the set of conditions. If this is the case, the action will be planned. If not, obviously nothing happens.

After scheduling the action (depending on the action setting 'process time'), the start conditions will be evaluated. This set of conditions determines if the action is allowed to be executed now, or if the system should wait for a different state (i.e. the object changing to another status, or, more likely, a certain moment in time).

Previous articles on actions can be found here.

Let's take a look at a more complicated requirement. Let's say we would like the following action to take place.

Send an email to the responsible employee 10 days before a lead's end date, but only if the lead has status open and is qualified as 'checked'.

This would require us to do the following:
- Create the [enddate - 10] date in the date profile.
- Create the action to send the email
- Create a schedule condition to determine whether the lead meets the requirements for sending the email at all (for instance qualification = 'checked' and status = 'open').
- Create a start condition to determine whether the action should be sent yet.

Wednesday, January 28, 2015

How to debug the IPC

Pricing might seem simple from an end-user's perspective, but in practice can be quite complex as the price determination may depend on many factors (customer class, location, contracts, VAT, delivery type, payment method, sales organisation, material, etc).

To support all this complexity, SAP CRM uses condition techniques similar to SAP ECC, but leaves the actual calculation to a - for most people - black box... The Internet Pricing and Configurator (IPC). After reading this blog you no longer belong to 'most people'.
We will be showing how to take a peek inside the IPC.

As the IPC is a JAVA based component, you cannot debug the processes inside the IPC with a normal SAP ABAP debugger.

To debug the IPC, a couple of prerequisites are required as described in the pricing userexit manual in note 809820.

Wednesday, January 21, 2015

Getting AET fields to BW

In SAP CRM, with the application enhancement tool (AET) it is really easy to add custom fields.
For example, I added a few fields to the CRM Activity.

Check here and here and here and here for more information on how to use the AET.

Wednesday, January 14, 2015

Are you ready for Customer Engagement?

Nowadays the customer journey is becoming more complex. Customers are getting more control over information and contact channels and therefore the power of customer interaction is shifting from the seller to the buyer.

Over the past few years a lot of focus has been brought on customer experience. In each interaction the customer experience should be optimal and in line with the values and beliefs of the selling organization. Currently we see that the number of possible interactions is increasing. This is also referred to as the customer journey.

An example of a customer journey could be a customer looking at an online advertisement, browsing comparison websites, asking advice from friends, looking at tv commercials, browsing comparison websites again, visiting shops, buying online, complaining via twitter, calling customer service etc. All of which have to satisfy the customer's expectations. Integration of all of these different contact points is an important factor. It can be disturbing if the call center agent in the example is not able to see the previous discussion on twitter for instance. Integration and sharing information is key.

Wednesday, January 7, 2015

What can a mobile enterprise application do for my company?

A question you might be asking yourself.
My thoughts are... a lot. But what exactly?

I think there are a couple of questions you can ask yourself before we start:

Does my company have light users?

Light users would be users who log in to your enterprise application on occasion.

Does my company use workflow?

Here I would mean workflow as a process. Does the action of one user trigger a needed action from another user? This can in practice be currently facilitated by email.

Wednesday, December 31, 2014

Customer Experience Management Part III

The Customer Journey

In two earlier blogs we have discussed one of the trending topics in the CRM field, Customer Experience Management (CEM). As stated, CEM intentionally tries to direct the experiences of a customer or prospect across all touch points with your company. 

As a first attempt to present some hands-on tools to execute CEM within your company, we have discussed the customer touchpoint analysis and the Net Promotor Score (NPS) in the previous CEM blog. A relevant subsequent step is to visualize all the touchpoints and their scores in a customer journey. It is the virtual journey that our customer will make through our company using all related touchpoints when buying our product or service offering. Again the customer journey could be defined on company level, providing a complete overview of all touchpoints per phase, or on a lower and so more detailed level, providing a journey per customer facing process or persona.

Thursday, December 25, 2014

Merry Xmas!

On behalf of all my colleagues at Acorel, I wish you all a Merry Xmas!

Wednesday, December 24, 2014

SAP Cloud for Customer: Changes Ahead!

This week’s blog is about SAP Cloud for Customer.

After a Go-Live sometimes you already receive requests to make changes in the system. Usually when the business is really working with the solution, they notice that in practice some things are working slightly different. To make a change in an SAP Cloud for Customer solution is somewhat different then I’m used to in an on-premise SAP system.

So how do you make changes in a SAP Cloud for Customer solution? Do I make changes is a test system and transport these to the production system? Is it the same method like an on-premise SAP system (STMS)? How do you make these changes?

Wednesday, December 17, 2014

ionic framework meets SAP Netweaver Gateway

In this weeks blog I will be talking about a cool HTML5 app framework that has been gaining popularity and the community around it is growing rapidly: the Ionic framework.  The Ionic AngularJS and a set of predefined UI components you can quickly build HTML5 hybrid apps. In this blog I will describe an app I created using an existing Ionic starter template with connection to a SAP Netweaver Gateway service.
framework is a framework built on top op apache cordova. Using the great JavaScript framework

Wednesday, December 10, 2014

Can SAP hold his position for another decade? An integrated PaaS will be key!

For me personally this is an important question.
The last years technology and IT is getting more fun for me as a solution consultant. Systems are easier to configure and roll-out. Even with one man from IT, it is possible now :-). 

This is possible because of the new era of computing, where SaaS software is taking over. 

It is no news that SAP's focus is 100% Cloud these days.
Let's put it a bit stronger: All current SAP on-premise installation will be for 95% Cloud based in the near future.

Wednesday, December 3, 2014

SAP Cloud for Customer: Workflow made Easy

This week’s blog has a bit of a confusing title, normally you wouldn’t expect the words SAP, Workflow and Easy in the same sentence. But when you add Cloud for Customer into the mix it suddenly makes sense, in this blog I will explain why. 

Coming from a SAP CRM on premise background every time a customer mentioned something about workflow most CRM consultants went screaming out of the building and the SAP Workflow consultants came in to configure and develop workflow specific functionality... Ok, that’s not entirely true but you need specific experience with workflow to be able to translate customer requirements into a fully functional workflow scenario. 

Wednesday, November 26, 2014

SAP CRM Market Development Funds (MDF)

Market Development Funds (MDF) is a part of the Partner Channel Management scenario in the SAP CRM solution. In this scenario the channel manager (brand owner, for example a consumer electronics company) and the channel partners (resellers or distributors) work together to generate additional customer demand.

There is detailed information on MDF available on However, there is very little documentation available on how the MDF solution looks in the SAP CRM system. This blogs shows the main MDF functionality in the system.

Wednesday, November 19, 2014

A short(cut) blog!

I wondered whether to write this blog or not. The subject and content has been addressed more then once already on the internet. But still I feel the urge to write this down. A problem that I have with some other blogs on shortcuts is that they contain a long list of shortcuts, where I know most of which keep me from reading. Another problem with shortcuts in my opinion is that everyone knows that they are there, but you hardly ever search for one. Speaking for myself, I can’t remember me searching the internet for a shortcut in SAP/ABAP.
So what happens is that every now and then I’m surprised by a colleague with shortcuts in SAP/ABAP which I didn’t know of. With this blog I want to share some of them.

Wednesday, November 12, 2014

SAP Cloud 4 Customer; is it really a business solution?

With the arrival and fast growth of the SAP Cloud 4 Customer solution, a big change is happening and this is not just solution wise. Consultants, who have been working with different versions of the on premise SAP CRM solution need to adapt to a different style of working and thinking.

Wednesday, November 5, 2014

Implement an event handler in a CRM webclient search view

As a CRM webclient developer it is very common to implement search views. A user would be able to specify his search criteria and search for relevant objects.
What if you would want to change the behaviour of the screen for instance based on an action in the screen? You might think of a scenario where you want to influence the appearance of the search view based one of the search fields. 
Let’s assume you have a search view where you can specify a centain item type, which is displayed as a dropdown listbox.

Based on the value given, you would like:
  • Other search parameters to appear or disappear
  • Other dropdown listboxes to change their possible values
  • Inform the user with a certain message
In a normal overview page, you could define the event in the P-getter. Unfortunately, the P-getter method in a search view does not allow you to set an event for the dropdown listbox, so you are not able to do such things. But there is an alternative.

Wednesday, October 29, 2014

Destination None? Seriously?

I have been around for a while, working with SAP and debugging quite considerable amounts of coding.
There was one piece I never really understood, but always took for granted, which is the statement 'Destination None' after a call function. Destination None sound a little like the road to nowhere...

When working with SAP ABAP, you have several options for building up your coding and calling other pieces of coding, such as 'Submit, Call Method, Call Transaction, Call Function, call-ICT, call transformation, perform etc.

Some are old, some are new, some are good, some are not.
Personally, I prefer an object oriented approach, and definitely dislike call transaction and submit. But maybe that's just taste, and sometimes, you just have to use what SAP has delivered.

So in the end, we can use a mix of calls, procedures, methods and functions to eventually get to Rome.

Wednesday, October 22, 2014

May I have your votes, please?

Only 8 days left to get your voice heard!

On October 8th, I shared my top 5 improvements delivered in the last cycle of Customer Connect for SAP CRM. For those who are not familiar with the Customer Connect Program and Customer Engagement Initiative, you can find more info here or check the platform directly here.

Basically, SAP is listening to customers in order to define and implement improvements in the software. A good thing if I may say so.

The improvement cycles always consist of a Define, a Collect, a Select, a Develop and a Use phase.

In the case of the SAP CRM Customer Connect program, this cycle takes about a year.
Right now (the end of October) we are in the collect phase.

Wednesday, October 15, 2014

What if... your salesreps had a proper mobile app?

Over the past decades, the way we consume information and utilise systems has changed.
Not only has the amount of available information increased to a level where we struggle to get it all interpreted properly, it is very likely to be constantly at your fingertips.
These days, we carry our limitless encyclopedia in our pocket, and we have embedded this in our life.
Let's take a closer look at this limitless encyclopedia.

Use of the smartphone

I will use myself as an objective example. I use my smartphone for various functions.
1. Messaging & Collaboration. I send short messages to friends and colleagues.
2. Agenda. I manage my time and appointments. I get reminders
3. News. I read news, I check the weather forecast, I check traffic.
4. Facebook. I post and peek.
5. Games. I relax.

Wednesday, October 8, 2014

Top 5 improvements delivered through Customer Connect CRM 2013-2014

On October 13th last year, I wrote about Customer Connect, SAP's Customer Influence platform.
Now, a year later, I look back at the process, share my top 5 enhancements, and look forward to the 2014-2015 cycle.

Looking back

So let's go 1 year back.

On October 13 2013, I mentioned there are 4 stages in the Customer Connect cycle. At that time, we were in the collect phase. I still had good hope for the selection phase. Hopefully, my contributions would be selected and implemented. Also, I was curious towards the implementation phase... Would SAP development indeed co-develop the enhancements?

As promised, after the collection phase, the development team selected the requests that were valid for the next round where both popularity and feasibility played a role.
Unfortunately for me, one of my personal favorites didn't make it to the development phase.
Default values for search criteria in UI configuration - Delivered
Automatic refresh of the agent inbox - Rejected
Add the status of an activity to the calendar - Delivered

After the selection, I expected someone might contact me to follow-up on the details.
This was not the case though. A few months of silence followed, after which the closing call was done which explained that most developments had finished. We can only hope that the actual outcome is as expected.