Integration with your SAP ECC backend is one of the standard features of SAP C4C. The Integration options are flexible but this also requires you to make decisions on how you want the integration to work. One of the things you need to decide is how you want to cope with updates of your customer master data.
Some subjects to consider are:
- Do you want to allow changes in SAP C4C to update your customer data in SAP ECC?
- Do you want to allow users to convert Prospects into Customers in SAP C4C which in turn creates an account in SAP ECC?
- Do you want to keep the creation of Customers in SAP ECC limited to you Master Data Management team?
The level of data that you want users to update is also important. For instance, will you allow the creation of new contact persons and relationships in SAP C4C and should they be sent to ECC?
In most of our projects we see that Prospects are allowed to be created and updated in SAP C4C, but Customer master data is not (excluding for instance the creation of new Contact Persons and Relationships). Changes in Customer master data, and creation of new customers, need to go via the Master Data Management team who in turn create/update the data in SAP ECC.