Wednesday, April 16, 2014

Deadlinemonitoring in SAP Workflow

With SAP workflow, flexibility can make complexity.

When properly implemented though, SAP workflow makes a very solid basis for process automation.

In the past, I have written some blogs on SAP workflow, but so far, I have never mentioned the use of deadline monitoring.
Deadline monitoring is an easy to implement feature of SAP workflow, that helps the process in having tasks being performed on time.

Wednesday, April 9, 2014

Omni-commerce with Hybris: the future of online and offline shopping

Today’s blog is about the future of e-commerce.

It’s Saturday morning, May 16th, 2017. Janet is shopping in a mall and receives a text message on her smartphone. It’s a personal reminder of her favorite fashion store. The dress she recently look at on her notebook now has a discount! She is close and visits the store.

This example sounds as something for the future, but experts agree that it won’t take long before this will be very common. The boundaries between on and offline purchases fade. Businesses are searching for new models to sell. Even supermarkets sell groceries online. And look at some fashion stores that use tablets in the stores to immediately order garments that are not in stock. And online web shops open physical stores to increase sale and interaction with their customers.


Wednesday, April 2, 2014

What’s new in Enhancement Package 3 for SAP CRM 7.0

In the end of 2013 SAP released the new Enhancement Package 3 for SAP CRM 7.0.
Like in my previous blog in August 2012 (new functionality SAP CRM 7.0 EHP2)
This blog post focuses on some of the best improvements on the existing functionalities and highlights new functionalities and features as well.
So what’s new....................................?

Wednesday, March 26, 2014

Supervising and Monitoring your Contact Centers with SAP BCM

In an earlier blog we have discussed the benefits of integrating SAP BCM with SAP CRM for your Customer Service. In today’s blog I would like to go into a bit more detail regarding supervising and monitoring your contact center with SAP BCM.

Wednesday, March 19, 2014

Using authorization within the price procedure

This blog will explain how you can use the standard available authorization functionality within the price procedure. With this functionality it is possible to set specific price conditions to invisible, visible (display only) or editable for specific users based on the assigned authorization profile.


Wednesday, March 12, 2014

Disable a button in the CRM webclient if mandatory fields exist

The CRM Webclient can be used for all kinds of actions. Most of these actions involve changes to data, which will be entered by a user. While processing these data changes, the CRM Webclient is able to validate the input and, for example, inform the user with a message if the input was incorrect. One of these checks is standard, namely the mandatory field check. Fields can be set as mandatory within the view configuration.

You could think of a scenario where you want to prevent users clicking a button if empty mandatory fields exist. For example, you do not want the user to be able to save if empty mandatory fields exist. Unfortunately this cannot be configured within the view, so we need to adjust the UI component, containing the view and the button. This blog describes the steps to perform.

Wednesday, March 5, 2014

How to add a GOS Attachment to a Business objects

Both SAP ECC and CRM offer the opportunity to add so called GOS attachments to any object in SAP. These attachments are usually added to Quotations, Sales orders or Business partners (for example, a photograph of the Business Partner).

In this blog I will show how to manage these attachment in an ABAP Object Oriented way.

Wednesday, February 26, 2014

Service Resource Planning in SAP CRM


Among the many roles of a manager in a business which relies on providing services to their customers, one of the most important subject is scheduling the service engineers on a proper way. It’s vital that you put thought into the scheduling process and treat your staff and customers professionally. Proper scheduling allows a manager to determine how well the work gets done and by whom. He could team up workers of equal strength, or put a superior worker with a weaker one. It all depends on the company’s objectives. But resource Scheduling in the Service environment is an area that has been a tough subject for companies that are running SAP. The reason for this is most of the time the lack of understanding regarding the different options a company has regarding resource scheduling when they run SAP.

In a SAP ERP environment, the options for resource scheduling are limited, whether the customer chooses for Project System and Work Force Planning or using Customer Service or Plant Maintenance. It becomes more complicate when the customer has more than one ERP module in their IT landscape to serve the needs of the service organisation. Therefore most of the companies decides to use a third party scheduling tools. The most common one with a proven record with SAP is MRS (Multi Resource Scheduling). This is a SAP Netweaver / SAP ERP based planning tool and can be used to manage resources across systems from multiple sources (SAP CS, SAP PS, cProjects, SAP PM and SAP CRM). The biggest issue using MRS are most of the time the additional licensing which needs to be acquired and the extra implementation/maintenance effort that should be invested.

Wednesday, February 19, 2014

SEPA: Are you ready...?


February 2014.... are you ready..? What has happened since our latest SEPA update?

We have all worked hard to meet the SEPA deadline of February 1st 2014 but recent statistics show that a substantial number of market participants and particularly SMEs were not able to fully migrate to the new SEPA standard on time.

Last month the European Commission proposed a transitional period of 6 months during which banks and other payment service providers would be able to continue processing payment orders even if users did not provide them in the SEPA format. The objective is to ensure payments are not blocked in cases where stakeholders are not ready.

Wednesday, February 12, 2014

CRM, it is all about the people!

Back in 2002…

The first time I heard the term Customer Relationship Management (CRM) was in 2002 when I was still a student. And I found the term, but moreover the strategy, very interesting.

In that time I bought my clothes at a certain store in Rotterdam and it struck me; the store owner had a CRM strategy! Every time the new collection of the brand I loved came in, he would call me up just to tell me that. He would even, as he knew my taste, leave some items in the back until I dropped by. The thing that struck me the most was, that this guy was making good money with just one phone call. As every time I came by I would buy something and I would come by a lot ;)

Wednesday, February 5, 2014

Implementing a change in SAP Cloud for Customer

I often get questions about maintenance and support of the SAP Cloud for Customer Solution. For many SAP CRM professionals, their reference is a SAP CRM on premise system landscape where you develop a solution, test it, transport it to an acceptance system and finally transport it to the production environment. Often a 2 or 3 server landscape is in use where development, test and production data and configuration are separated.
 
To implement changes in SAP Cloud for Customer you first have to determine if the change is a simple change and can be implemented right away. On the view Business Configuration work --> Overview you can search for those configuration elements which the system allows you to add to the scope.
 
For complex changes however we have a controlled procedure to implement changes by means of change projects. In this blog I will try to explain the steps involved in implementing a change in a productive system.

Wednesday, January 29, 2014

The power of BPath

This one is for the CRM developers out there. A very specific topic this time: BPath. What is it? BPath is a query language from which you can access data and objects in the Business Object Layer by specifying commands in a character string. It doesn't allow for things you cannot do otherwise but it certainly allows you to do things in a much more compact and code-efficient way.

Wednesday, January 22, 2014

Access Sequence on Role Cofiguration key

The CRM WEB UI is a flexible user interface that lets you alter based on a user's Business role. This leads to many user requirement during our CRM implementations. However if we look at all the views that we alter we see that there is a big overlap in views. In other words, for several business roles the same custom view will be required while for other views the same business roles require a different view. Until now this meant creating a new role configuration key and copying all custom views. Since this can be a time consuming activity and it leads to high maintenance cost in case of changes, this blog will show an easy way to dynamically find the correct view using an access sequence.

Wednesday, January 15, 2014

Open a URL after a button click in the CRM Webclient

Within the CRM Webclient it’s very easy to enhance views and add, for example, a button. These buttons can be used for all kind of actions and of course you are completely free in implementing your own business logic. Let’s assume you added a button to create a quotation or a different type of output. Most likely the user will not only be interested in creating the document, but he would also like to view it. You might think of a solution where the user clicks the button to create the quotation and afterwards clicks a link to call it’s URL. But why not combining these two actions? Is that possible? The answer is YES and we will show you how to.

Wednesday, January 8, 2014

There’s more than just the F2 in the WebUI..

Every SAP CRM consultant knows what’s behind the F2-button when using the WebUI. For every one else: it triggers the launch of a popup with all technical information about the current layout at runtime.

This is very useful information which can be used to determine which components are used and (current) configurations that are called. However, more shortcuts are available in the WebUI that are not so familiar. Today’s blog lists them all out.

Wednesday, January 1, 2014

ABAP debugger Tips & Tricks

At this moment there are two versions of the ABAP debugger, the old debugger and the new debugger available as of SAP Net Weaver 2004. With the new debugger, the functionality of the ABAP Debugger has increased tremendously.
Every now and then someone surprises me with functionality that I didn’t know was available. That's the reason that I’m writing this blog so that I can share some of the findings within the debugger that made my life easier.

1.     External breakpoints using Terminal ID;
2.     Saving function module parameters;
3.     Configure table layout with the table tool.

Wednesday, December 25, 2013

HANA Cloud Integration: From strategy to an idoc.

First of all: A very warm Christmas and a Happy New Year. Hopefully you're all enjoying the holidays. (…reading this blog, ahum). 
This Christmas blog is about HCI: HANA Cloud Integration.
 
Again a new Buzz thing from SAP, if only because of the fact that the word HANA in it.
 
What does it mean? And what doest it look like? These two important questions I will try to answer in this blog.
 
HCI is the integration platform of choice for SAP Cloud Solutions to connect to on-premise or cloud applications. So different integration scenario’s are supported for integration between SAP Cloud products among each other and between on-premise core systems and (own / SAP) Cloud Solutions.

Wednesday, December 18, 2013

External Service call using JSON


JSON (/ˈdʒeɪsɒn/ jah-soun, /ˈdʒeɪsən/ ja-son), or JavaScript Object Notation, is an open standard format that uses human-readable text to transmit data objects consisting of attribute–value pairs. It is used primarily to transmit data between a server and web application, as an alternative to XML.
Did you ever wonder how to call an external webservice using JavaScript Object Notation (JSON)? If you are on release 7.02 or 7.03/7.31 (Kernelpatch 116) JSON is supported natively in ABAP.

It takes just a few lines of code to transform a structure or table to JSON format, after that you probably only have to worry about some formatting and escaping of special characters.


Convert the data to JSON format

The first step is to gather all the data into an internal table or structure depending on the information you have to send to an external party. Since that shouldn’t be a problem I pretend that the data is already available in table lt_data_table (This is an internal table with a structure that you need).

Wednesday, December 11, 2013

How ABAP moves towards Functional Programming

Back in 2006 when I started with SAP and ABAP development, people told me there was no future in ABAP: SAP would not develop new applications on the ABAP stack, but rather on the Java stack, possibly with ABAP as a data backend.

Boy, where they wrong. For several reasons ABAP is still very much alive and relevant, even more than Java. (Well at least in the SAP ecosystem).

Wednesday, December 4, 2013

How to create an app that consumes an SAP NW Gateway service using SAP's Appbuilder

Two weeks ago, SAP released their AppBuilder. The SAP AppBuilder is a tool that lets you create mobile apps based on the mobile SAPUI5 SDK. The best feature of the AppBuilder is that it is a WYSIWYG (what is you see is what you get) editor and you can create apps without writing a single line of code. In this weeks blog I will show you how to create a basic application using a sample Gateway service from SAP.

Wednesday, November 27, 2013

Social Media solutions by SAP: What is out there?

A couple of weeks ago one of our good friends at SAP, Maxim van Schijndel, wrote a blog on their website about the impact of social media on the contacts that organizations have with their customers. For the non-Dutchies, sorry his blog is in Dutch, but maybe Google Translate can make something out of it ;-)

In that same blog Maxim also mentioned some of the solutions SAP offers regarding Social Media, and they have a couple of those! And the number of solutions triggered me to think about the question “when do you choose which solution”. Let’s be honest, sometimes it is easier to choose between 1 option instead of 5 ;-)

First of all a small recap of the Social Media solutions SAP is currently offering:
  • SAP Social Media Analytics by Netbase
  • SAP Cloud for Social Engagement
  • SAP Social Contact Intelligence
  • Social Media Dashboard (a consulting package)
  • Social Media Interaction Center
I’m going to try to explain the solutions mentioned above in one sentence (knowing myself, I will probably fail)

Wednesday, November 20, 2013

Design objects – Why use them and how to change?

In SAP CRM it is possible to create and change design objects. 'So what? I have everything I need in SAP CRM', you might say… In this blog I will try to explain, why and when you could consider using (own) design objects in your SAP CRM system.

Design Layer

First of all, a little background knowledge about the design layer in SAP CRM. This layer is used by the WebUI to change the representation of a business object before passing it to the presentation layer. The picture below shows how where the design layer is located. As a starting point, I have taken SAP’s standard layer-picture.

It consists of design objects that can group business content (as in…business objects) together, so this content is available for presentation in the WebUI and can be used in the same business context. Most of the standard SAP UI object types contain a lot of attributes, to be able to serve all customers.
However, you might want to limit this to only all relevant attributes (for you business) or change its labels across the entire system to fit your business needs. That’s where design objects are meant for. Besides that, you can create your own design objects, so you can group attributes together in object even if these are not belonging to the same BOL-object.
 
Ok, so much for the theory……but how does this work in real-time?

Wednesday, November 13, 2013

Alert notification email with deeplink to a CRM object

As you probably already know you can use the action framework to send alerts to users when certain defined events occur. For example to notify the person responsible one week before the validity date of a quotation is reached, or when a new task is assigned to a user by someone else.

By default the user who receives the alert also receives a notification email. If, after reading it, he wants to take action, he needs to open his web browser, start SAP CRM, log in, search for the alert in the open alert list, open it and click on the link to navigate to the CRM object. Many steps are needed here and many users don’t see much added value from this notification email and turn it off via Worklist > Personalize Alerts.


But what if we can add a url link to the notification email so that the user can directly jump to the CRM object the alert is about and he only needs to enter his username and pass to login?

Let’s see how we can do this.

Wednesday, November 6, 2013

Live from SAP TechEd 2013 Amsterdam

As a first time TechEd visitor I have high expectations of SAP's annual techfest. We're visiting the event that takes place from 5-11 to 7-11 in Amsterdam. Here we'll give an impression of the event up until now.

Wednesday, October 30, 2013

Have a say at SAP: Customer Connect

It was only recently that I heard of SAP's Customer Connect platform.

SAP's Customer Connect program focusses on collaboration with and between customers of their product in order to enable SAP users to inspire SAP in their developments.

If you have not done so yet, feel free to sign in and join the discussion today.

Basically if you work with SAP as an end-user, key-user, application manager or a consultant, sooner or later you might run in to the limitations of the product. It is actually very likely that you ran into this blog looking for a solution to your problem.

Some of your system requirements may be solved with customization, some by implementing SAP Notes or creating an OSS message. If all else fails, you can also try implementing small pieces of custom coding, preferably in User-exits or Badi's.

Sometimes though, your requirement calls for more than just the implementation of a note, a piece of custom coding etc. Sometimes, your requirement may require a big shift in the design of processes in SAP or maybe for instance a big improvement in performance.

This is where the Customer Connect Program comes in.
All you need is a user on service.sap.com and a link to the Customer Influence platform.

Once registered, you will have access to both the Customer Connection platform as well as the Customer Engagement Enitiative. Both platforms actually focussing on the same goal, improving SAP products by involving customers.

Wednesday, October 23, 2013

How to use Personalized Mail Forms in Actions

Let’s say we want to send an email confirmation when we register a complaint of a customer to inform him (her) that we received the complaint and will solve it. Of course we use the Action Framework to do this. But there we have several options to choose from.

We can use a smartform, but this will send the email as a PDF attachment (or as plain text if we setup the smtp node in transaction SCOT accordingly).

Another method is to create and send the email completely in ABAP by adding all the lines of text (or html) to an email contents table and send it out.

The disadvantages of these two methods are that they do not allow a business user to setup and maintain the email contents and layout himself or the end result is not a nice looking html email.


Let’s see how we can use mail forms to send a flexible, easy to use and nice looking html mail.


Wednesday, October 16, 2013

No-wrap IC alerts in the context area



This weeks blog is about a change in the design in the context area by SAP.

The context area is the part of the Interaction Center WebClient where you can display customer information and alerts to inform the agent based on the current context. For example fire an alert to tell the customer about a new product if the customer has a certain attribute.

As per CRM 7.0 EhP1, SAP has made a design change to divide the context area into separate views for these components. According to SAP the design change makes it more customizable.

Unfortunately this has some effect when you’re using longer text alerts. This information will not show properly in the alert area. The text of the alert won’t wrap, so you will only see half the alert.



Wednesday, October 9, 2013

The Acorel CRM App

This weeks blog is about the Acorel CRM app.
Acorel developed this app to be a simple yet powerful tool for Sales Reps on the road to work with SAP CRM on their iPhone or iPad while visiting customers without having to access the CRM system via the webclient.

The app allows users to utilize the SAP CRM system when they need it the most. Anytime, Anywhere.

This one single application allows sales reps to actually get benefit of their SAP CRM. They will love it!

This blog describes the functionality of the app and the technology behind it. Finally, let's look at the new iOS 7 version of the app.

  

Wednesday, October 2, 2013

&& | { [ ] } | ... Extended Expressions in ABAP 702

As per 7.0 EhP2 (702), you can use so-called ‘Extended Expressions’ when coding ABAP.

Nice nerdy topic today.

Even though this enables a more compact way of coding ABAP, and (sometimes) improves readability, it seems not to have been embraced by many. This of course makes perfect sense as we were able to do perfect ABAP coding without these new ‘tools’.



Wednesday, September 25, 2013

Opinion Blog: CRM vs CEM

The blog of this week is a bit different from our usual content. We want to know your opinion on one of the trending topics in the CRM field, Customer Experience Management (CEM). SAP is emphasizing more and more on CEM in the 360 Customer offering. But what is CEM exactly and what makes it different from CRM?
 

Wednesday, September 18, 2013

CTI (Open CTI and BCM) integration with SAP Cloud for Service

Introduction:
As you might have read in our former blog about SAP BCM and SAP CRM there are many benefits for your business with SAP BCM.

Besides SAP CRM, SAP BCM can also connect with SAP Cloud for Service. The SAP Service Cloud variant. This integration is completely standard, via a generic adapter. This adapter can also connect with Avaya and Cisco; (non-SAP products).

Wednesday, September 11, 2013

Retail Execution in SAP Cloud for Customer

New in the August release

Last July the SAP Cloud for Customer upgrade to version 13.05 was released. This version has quite some new and enhanced functionality. Specifically marketing functionality was added. As of this release SAP Cloud for Customer offers tight integration with Marketo and campaign execution functions for example direct e-mail campaigns have been improved considerably.
In he latest August release (13.08) the cloud solution is improved even more. In this version SAP improved existing functionality and again added more. There are quite a lot of new and improved features in this release. If you are interested to receive a detailed overview with illustrations and examples please let me know and I will send you this overview.

In this blog I would like to focus on a new area in SAP Cloud for Customer. The CRM solution portfolio includes industry specific solutions like industry solutions for utilities, banking, media, healthcare etcetera. It only seems logical that we are beginning to see Cloud for Customer Industry solutions as well. In the latest release the first Industry cloud solution is introduced, SAP Cloud for Sales Retail Execution for the Consumer Products industry. It contains new functionality for creating store visit plans and surveys. I would like to explain the retail solution configuration and use with this little scenario.

Wednesday, September 4, 2013

SEPA is coming ... part 2

In our blog 'SEPA is Coming….' we shared some of our experiences while implementing SEPA in SAP CRM.

When we released our first SEPA blog, some functionality was still under development by SAP. A lot has happened since then and we would like to give you a SEPA CRM update.

Wednesday, August 28, 2013

Fast Price Retrieval for SAP CRM

We all know that pricing in SAP is very complex. It’s not easy to retrieve a customer specific net value for a specific material, which includes scales and different discounts and surcharges. This article will explain a solution to quickly retrieve pricing information (<100ms).

Wednesday, August 21, 2013

Transform your company starting with an Enterprise Mobility Strategy

As the adoption of smartphones and tablets continues to grow in both the consumer and enterprise world, mobility is quickly transitioning to the second wave of mobility predicated on applications. The consumerization of enterprise mobility, powerful and connected smartphones and tablets have penetrated every facet of our personal and professional lives and are used continuously over the course of the day. Organizations are now quickly recognizing the power and value of providing mobile applications to both their employees and their customers. 

To be prepared as an organization, the mobility fundamentals, an Enterprise Mobility Strategy should be developed to enable the IT organization to deliver the business’s required mobility solutions today and to flexibly accommodate future innovation in mobile technologies. In the last year I’ve developed and introduced two mobility strategies for large customers which resulted in the next mobility excellence model which shows the nine main components of a Mobility Strategy:

Wednesday, August 14, 2013

SAP CRM Client Groupware update

With this weeks blog we want to inform you about some findings when implementing the latest SAP CRM Client groupware version (10.30.01.06).
We will be covering:
  • Performance improvement
  • Improved SSO settings
  • Office 365 support

Wednesday, August 7, 2013

Overview pages in Tile Layout

As of enhancement pack 1, it is possible to show overview pages in a tile layout.
This is completely customizable, no custom coding is required.

Basically, we go from here…


To here...


in less than 5 minutes.

Wednesday, July 31, 2013

Unlocking the web with GenIL/BOL

Last week Pieter gave a nice overview of the MVC layers in CRM. And Olaf gave a very good overview earlier on the BOL/GenIL. Today we are going to dive into the BOL/GenIL by making it do stuff it isn't supposed to do.

As you might have read in the blog of last week, the MVC concept is about separating concerns and hiding implementation details. In the context of BOL/GenIL* and the Web UI, the BOL feeds the model of the Web UI with data, and the layers in the Web UI should have no notion of where this data is coming from. It should not matter whether the data supplied by the BOL:
  • Is read from the local CRM database;
  • Is retrieved by a cool Web service or API;
  • Is being delivered by pigeons.
Please do not incorporate pigeons in your software architecture. It won't help.
NO: You definitely should not feed BOL/GenIL objects with pigeon-based data sources, but surely a Web Service would work effortles… Or would it?

Wednesday, July 24, 2013

SAP CRM and the Model-View-Controller Concept

When working with the CRM webclient platform, you can easily go ahead without knowledge of the so-called Model-View-Controller concept. I think if you want to do it right though, you should at least have some basic knowledge about the concept.
This graphic is explained in the accompanying text
For some of you, the model-view-controller concept might be something you have only heard about in an SAP classroom training or read about an SAP-Press book. For others though, this could be a concept you have learnt about in a non-SAP context.

This article will focus on how the SAP CRM webclient embraces the model-view-controller concept.

I will try to help you understand the concept as well as recognise the different parts in the SAP CRM Webclient. I will also try to show you what would be good and what would be bad practice.

Wednesday, July 17, 2013

Adding a custom assignment block on the SAP CRM Webclient home page

Once the CRM Webclient is started, it automatically displays the home screen. This screen gives the user specific information, such as “Saved searches”, “Alerts” and “Appointments”. Within project developments it might be interesting to enhance the home screen with an additional assignment block, for example, to inform the user about opportunities that need his attention.

This blog given an overview of the actions that need to be executed, to enhance the CRM Webclient home screen and add an additional assignment block.

Note that it is especially important to think about the performance of the selection behind the additional view. As the user cannot influence the selection and as we are talking about the homepage, the last thing you want is your users waiting for the homepage to load because the selection of your custom view is too expensive.

Wednesday, July 10, 2013

Translating and transporting OTR texts

In some cases you have several languages defined in you SAP CRM system (e.g. English and German). Therefore you will need to maintain the texts in the CRM WEB UI for the different countries. It can happen that you want to edit the standard translation that SAP provides for a particular country to your specific translation.

This week's blog is about OTR texts in the CRM WEB UI that needs to be translated and transported in a specific way. The Online Repository Texts (OTR) is a central storage location for language dependent text, which can be maintained via the transactions SOTR_EDIT and SE63. You can find the OTR texts in the tables SOTR_HEAD and SOTR_EDIT.

Wednesday, July 3, 2013

Why integrating SAP BCM with SAP CRM offers great benefits to your Customer Service

Today’s telecommunications world


THE buzzword in today’s telecommunications world is “Communication Enabled Business Processes (CEBP)” - integrating your communication systems with your business applications.

In the traditional communications world, companies used to invest in different solutions for communications, business process applications and IT-systems. They would have a solution for telephony (office and mobile), a solution for contact center and a solution for IT systems - completely separate from business applications.
Today's challenges of distributed teams (across geographies and functions), distributed know-how (across the organization and in different time-zones) and multiple communication channels (telephony/ email and chat) have raised the important question how to efficiently and effectively execute and manage your business processes.

This is where CEBPs become important.Today’s blog is about the integration of SAP BCM with SAP CRM. SAP BCM can be integrated with all CRM business roles, being the SAP CRM Interaction Center, SAP Sales, SAP Marketing and SAP Service role. With this integrated solution, SAP offers a complete end-to-end contact center communications and business process solution, making it a true CEBP solution.

Wednesday, June 26, 2013

Adding extension fields to your mobile Cloud for Sales solution

Since we first published our series of blogs on the SAP CRM cloud solution we have seen a lot of changes where each new release offers new and improved functionality. For details about the current release 13.02 see this blog.

There has been some confusion about the actual name of the CRM cloud solution. From the start it was called SAP Sales OnDemand. When SAP introduced new functionality the name was changed to Customer OnDemand extended with SAP Service onDemand and SAP Social onDemand.

During last SAPPHIRE event in Orlando, a new naming convention was announced. The CRM cloud solution now includes Cloud for Sales, Cloud for Service, Cloud for Marketing, Cloud for Social Engagement and Social Media Analytics by Netbase. All in all a complete package called SAP Cloud for Customer.

In this blog we focus on the Cloud for Sales solution for mobile devices. The SAP Cloud solution provides add ins for iOS, Android and Blackberry smartphones or tablets. SAP does not charge you extra for the use of these apps, they just come with your solution and are included in the license fee.

Wednesday, June 19, 2013

Using Composite operations in SAP Mobile Platform to improve performance

SAP Mobile Platform is SAP’s mobile application development platform. With SMP you are able to build complex mobile applications quickly for multiple devices. SMP provides out of the box synchronisation capabilities and security features. 

With the release of SUP 2.2 PL3 there was a new feature called “Composite operation”. This nice new feature can be used to get better performance in your SUP MBO application. With this feature you are able to split a large MBO in multiple smaller MBO’s, but still use the larger (webservice) operations.

Wednesday, June 12, 2013

The other side of the Business Object Layer (BOL)

When working with a CRM 7.0 system, especially when enhancing it, you very soon get to know some aspects of the framework behind its WebClient. The following picture gives an overview of the different layers.




For instance, if you want to change a screen configuration you need tools that are offered by the Presentation Layer. This layer is responsible for presenting the CRM data to the user and handling user interactions. The necessary data is not directly read from tables but instead are offered in a object oriented way by the layer below, the Business Layer.


The Business Layer presents the CRM data and logic in a nice uniform way by encapsulating data in Business Objects. These objects have attributes and may have, and this is a very powerful aspect, relations with other objects. The actual data is accessed through what is called the Generic Interaction Layer, or GenIL. This, CRM specific, layer is formed by ABAP classes that access the data by calling Application Programming Interfaces and provide it to the Business Object Layer.


In this blog I want to zoom in on the Business Layer and show a little bit of how it can be accessed from ABAP code, how the GenIL is implemented for a Business Partner and then...


...switch to the other side of the Business Object Layer and, instead of being a consumer of Business Objects, show how to enhance existing objects with new additional fields and relations and how to create completely new Business Objects.



Wednesday, June 5, 2013

Most important reasons for choosing SAP Web Channel Experience Management

The new SAP WCEM (Web Channel Experience Management) offering has been on general release for over a year. The question that I often get from my customers is to help them with preparing the business case for their managers. As I developed these business cases, I've found some commonality or emerging patterns to consider for choosing the standard e-commerce solution (SAP WCEM) of SAP in stead of a third party e-commerce solution integrated with a SAP Backend (SAP ERP/SAP CRM).

Wednesday, May 29, 2013

SAP Netweaver Gateway – Useful transactions

In some earlier articles on this blog (like this one), we discussed SAP Netweaver Gateway, SAP's platform for exposing business information and functionality to the outside world.

In this blog about SAP Netweaver Gateway we will discuss the most important transactions that you might use when you are working with SAP Netweaver Gateway. These transactions vary from customizing, development and testing / monitoring transactions.

Wednesday, May 22, 2013

Using object and subobject in configuration determination

In some of my previous blogs I mentioned using the DO_CONFIG_DETERMINATION to change screen layout determination. In the blog here, I even mention that using the object_type and subobject_type is not recommended, because it apparently is hardcoded. This is true for some objects.
But not for all.


So let's take a look at what it does and how we can use it.

Wednesday, May 15, 2013

SEPA is coming…

From 1 February 2014, there is a new European payment standard: Single Euro Payments Area (SEPA). SEPA is a European Union (EU) integration initiative in the area of payments that ensures that there is no difference between domestic and cross-border payments in the 32 participating European countries. 

As of February 2014 we will only be using IBAN instead of our traditional bank account number. The goal is to make it easier for organizations and consumers to make cross-border payments and to save costs.

SEPA currently consists of the 27 EU Member States plus Iceland, Norway, Liechtenstein, Switzerland and Monaco. 

Time is ticking….


Wednesday, May 8, 2013

SAP's platform for HTML5 based UI's: SAPUI5

According to a presentation by SAP's Michael Falk in November 2012, the SAP User Interface landscape these days consists of many different types of platforms, consuming datasources from many different platforms. According to SAP's current strategy, the choice of the User Interface depends on several factors, like type of user and type of function. This being Acorel's Blog, we usually focus on tweaking and adjusting the SAP CRM Webclient.

These days though, with Cloud solutions and Mobility gaining popularity, we should also start looking at other User Interface techniques. As can be read in Michael Falk's presentation here, there is a relatively new User Interface coming up fast.

You guessed it. We are blogging on SAPUI5, the HTML5 based user interface used by SAP to build rich internet applications and Mobile apps. If you look at sheet 21 of Michael Falk's presentation (which I consider a reflection of SAP's UI strategy), the whole landscape is suddenly drenched with HTML5. Could this be a sign?


Let's take a quick look at SAPUI5.