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CTI

20 April 2022

Telephony Integration with SAP Service...

During my previous project I ran into some challenges with the Computer Telephony Integration (CTI) functionality within SAP Service Cloud....

Daan Schattenberg

20 April 2022

Telephony Integration with SAP Service...

During my previous project I ran into some challenges with the Computer Telephony Integration (CTI) functionality within SAP Service Cloud....
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30 March 2016

Telephony Integration in SAP Cloud...

In the past I have done an accreditation on the integration of SAP BCM (the previous name of SAP’s Contact Center...

Bianca Koene

30 March 2016

Telephony Integration in SAP Cloud...

In the past I have done an accreditation on the integration of SAP BCM (the previous name of SAP’s Contact Center...
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26 March 2014

Supervising and Monitoring your Contact...

In an earlier blog we have discussed the benefits of integrating SAP BCM with SAP CRM for your Customer Service....

Bianca Koene

26 March 2014

Supervising and Monitoring your Contact...

In an earlier blog we have discussed the benefits of integrating SAP BCM with SAP CRM for your Customer Service....
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18 September 2013

CTI (Open CTI and BCM)...

Introduction: As you might have read in our former blog about SAP BCM and SAP CRM there are many benefits...

Nick van de Hulsbeek

18 September 2013

CTI (Open CTI and BCM)...

Introduction: As you might have read in our former blog about SAP BCM and SAP CRM there are many benefits...
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22 June 2011

Call lists: Call list maintenance

Call lists are maintained in the IC Manager role, or a derivative of the IC Manager businessrole. When planning your...

Pieter Rijlaarsdam

22 June 2011

Call lists: Call list maintenance

Call lists are maintained in the IC Manager role, or a derivative of the IC Manager businessrole. When planning your...
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